Operations Manager; Columbus, OH - Retail Security

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Default Full Time Columbus, OH, US

2 days ago Requisition

Salary Range: $75,000.00 To $80,000.00 Annually

Operations Manager – Retail Security Account

Location:

Columbus, Ohio, with travel to Cincinnati, Ohio, and other assigned locations as needed

Reports To:

National Security Director
FLSA:
Exempt
Salary: $75,000-$80,000 DOE
Travel Requirements:
Regional travel required

Candidates must possess current Ohio Peace Officer Training Academy (OPOTA) firearms qualification documentation, including the applicable Firearms Bearer (FAB) qualification or certification documentation required for armed security employment in Ohio.

Position Summary

The Operations Manager is responsible for the day-to-day operational oversight and execution of the Event Risk security program supporting our client’s retail locations throughout the Columbus market, with additional operational support in Cincinnati and other assigned areas as needed.

This position ensures that all security services are delivered consistently, professionally, and in accordance with client expectations, contractual obligations, applicable state regulations, and Event Risk policies and procedures.

The Operations Manager provides direct leadership and oversight of Site Supervisors and security personnel, ensuring appropriate staffing levels, scheduling coverage, equipment readiness, uniform compliance, employee accountability, and operational effectiveness across all assigned locations.

Working closely with the National Security Director, Human Resources, and Recruiting, the Operations Manager supports workforce planning, employee development, operational compliance, and continuous service improvement. This role serves as a key operational leader and point of accountability for maintaining a professional, reliable, and responsive security presence across the client retail account.

Key Responsibilities

1.Retail Security Operations and Staffing

• Oversee daily security operations across assigned retail locations in the Columbus market and provide operational support to Cincinnati locations as required.
• Ensure all contractually required security posts and shifts are staffed with properly licensed, trained, and uniformed armed security personnel.
• Monitor staffing levels, attendance, scheduling, and post coverage to maintain consistent service delivery.
• Coordinate immediate coverage for call-offs, absences, vacancies, and unexpected operational demands.
• Partner with the Account Manager and Recruiting team to maintain a consistent pipeline of qualified security personnel.
• Identify recurring staffing challenges and implement solutions to improve attendance, retention, and schedule reliability.
• Maintain operational readiness to support changes in client requirements, staffing levels, and business needs.

2.Site Supervisor Leadership and Accountability

• Directly supervise and provide leadership to all agents assigned to the client account.
• Establish clear expectations for performance, communication, accountability, and professional conduct.
• Ensure daily operations, personnel assignments, attendance, and compliance with post orders.
• Conduct regular meetings with leadership to review staffing, performance, incidents, client feedback, and operational priorities.
• Evaluate agent performance and recommend additional training, development, or corrective action when necessary.
• Promote a culture of professionalism, responsiveness, teamwork, and accountability throughout the account.

3.Equipment, Uniforms, and Operational Readiness

• Maintain accountability for all program equipment,…