Customer Repairs Manager

## Customer Repairs Manager Apply:
Onsite:
West Chester, Ohio, USA:
Full time:
Posted Today:
JR102539

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK;
Criteria Labs, Austin, TX;
Dow-Key Microwave, Ventura, CA;
Pole/Zero, West Chester, OH;
Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.

Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

As a Customer Returns Manager at Microwave Products Group – Pole/Zero Corporation in West Chester, OH, you will be responsible for managing the customer repairs team.  
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* Essential Duties & Responsibilities:

*** Manages the repair, upgrade, and retrofit of both warranty and non-warranty returned equipment.
* Applies lean principles, establishes operational standards for cost control, waste reduction, quality, and safety within the repairs department.
* Responsible for the timely completion and delivery of customer returns to meet contractual commitments. Prioritizes workflow priorities based on requirements and resources. Creates, monitors, and manages productivity and delivery metrics.
* Responsible for the development and measurement of efficiency gains based on product throughput.
* Works closely with the materials planning group to recognize and ensure appropriate material demand is placed for current and future requirements.
* Coordinates the allocation of material, labor and equipment resources based on delivery and financial requirements.
* Supports compliance to all AS9100 and ISO requirements.
* Manages and assists with the planning and implementation of continuous improvement processes, including but not limited to 5S and Kaizen.
* Directly interfaces with the customer establishing schedule and delivery requirements ensuring customer satisfaction. Communicates with customers to define and evaluate contractual and purchase order requirements determining appropriate work scope, including some negotiation.  Evaluates terms and conditions and clauses on new customer orders.
* Works closely with program management and quality assurance to ensure customer expectations and requirements are met.
* Manages value stream process, working directly with quality personnel ensuring proper workflow procedures are followed.
* Manages design changes, enhancements, and producibility concepts with engineering, as it pertains to repairs, retrofits, and upgrades.
* Ensures process and document management follows government contract requirements.
* In conjunction with finance and business development, determines and manages the pricing structure for the repairs group, including repairs and future upgrade proposals. Resolves cost variations.
* Responsible for the preparation and administration of the departmental budget.
* Analyzes departmental budget requests to identify areas in which reductions can be made, cost savings can be realized, and ensures the efficiency of expenses incurred, compliant with company budgetary procedures.
* Works with the Contracts Manager to assess and interpret the requirements within government contracts and the flow down of the requirements.
* Responsible for the management and development of the repairs group personnel.
* Promotes and maintains positive employee relations.
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* Essential Duties & Responsibilities:

*** Must have strong attention to detail.
* Must…