Supervisor, Mailing

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Regular Full Time INDIRECT Columbus, OH, US

Salary Range: $65,000.00 To $70,000.00 Annually

The Mailing Supervisor is responsible for the daily performance of Mailing Operations, ensuring jobs are completed accurately, efficiently, safely, and on schedule.

This working supervisor leads and develops employees, manages daily workflow, ensures USPS compliance, and is accountable for departmental productivity, quality, and continuous improvement.

The position requires a hands-on leader who takes ownership of results, proactively identifies problems, develops solutions, and continuously looks for opportunities to improve departmental performance.

• Plan and coordinate daily mailing operations, assigning employees and equipment to meet production schedules and customer deadlines.
• Review job tickets, specifications, quantities, mailing instructions, and material availability to ensure jobs are properly prepared before production begins.
• Monitor production progress, identify potential delays, and take corrective action to maintain scheduled completion and mailing dates.
• Manage daily staffing assignments and labor utilization to maximize productivity while minimizing unnecessary overtime and inefficiencies.
• Maintain the technical knowledge and ability to set up, operate, and troubleshoot departmental equipment, providing hand-on production support when necessary.
• Coordinate equipment maintenance and repairs to minimize downtime and maintain operational readiness.

• Ensure mailing jobs meet customer specifications, quality standards, and applicable USPS requirements.
• Establish and maintain quality control procedures, including setup verification, in-process inspections, accurate counts, and proper matching of personalized materials.
• Ensure proper mail preparation, sorting, documentation, postage verification, and timely postal acceptance.
• Coordinate with employees responsible for specialized postal processing and documentation.
• Investigate quality issues, identify root causes, and implement corrective actions to prevent recurrence.
• Ensure customer mailing information and confidential data are properly protected.

• Provide daily leadership, direction, and support to departmental employees.
• Establish clear performance expectations and hold employees accountable for quality, productivity, attendance, and safe work practices.
• Train, coach, and develop employees to improve their technical skills, productivity, and overall performance.
• Promote cross-training and employee versatility to strengthen departmental capabilities and provide flexibility in staffing assignments.
• Provide regular performance feedback, recognize strong performance, and address performance concerns promptly and consistently.
• Foster a positive work environment built on teamwork, respect, communication, and accountability.

• Take ownership of departmental performance, including productivity, labor efficiency, quality, waste, downtime, and on-time completion.
• Establish, monitor, and work toward achieving departmental goals and key performance indicators (KPIs) in collaboration with management.
• Identify opportunities to improve workflow, equipment utilization, staffing efficiency, and production processes.
• Proactively identify operational problems, determine root causes, and implement practical solutions.
• Monitor production results and use available data to identify performance gaps and opportunities for improvement.
• Support company initiatives designed to improve efficiency, capacity, profitability, and customer satisfaction.

• Communicate proactively with Scheduling, Planning, Customer Service, and Production leadership to ensure work moves efficiently through the department.
• Identify and communicate potential delays, material shortages, quality concerns, and other issues before they impact customer commitments.
• Escalate problems requiring management involvement, providing recommended solutions whenever possible.
• Maintain accurate production records and ensure effective communication between shifts and departments.

• Maintain a safe, clean, and organized work environment.
• Ensure employees follow established…