Production Manager

NOW HIRING

Columbus, Ohio
· Full-time
· On-site

The Customization Group is a global leader in mass customization and print-on-demand e-commerce. We manufacture up to 2.5 million unique, personalized products daily across production sites in Germany, Poland, the USA, and Latvia. Millions of customers find us through our 20+ online shops and 1,000+ partner stores. Our 750+ team members come from 40+ nationalities and work at the intersection of manufacturing, e-commerce, and AI.

We are seeking a results-driven Production Manager to lead daily manufacturing operations in our high-volume production facility.

In short: you lead production across multiple departments, through your supervisors, and own the results on safety, quality, productivity, and on-time delivery.

The Production Manager is responsible for leading production operations across multiple departments while ensuring safety, quality, productivity, and on-time delivery objectives are consistently achieved. This role provides leadership to supervisors and production teams, drives continuous improvement initiatives, and partners closely with Engineering, Maintenance, Shipping, Planning, and Quality to maximize operational performance.

The ideal candidate is a hands‑on manufacturing leader who thrives in a fast‑paced environment, uses data to drive decisions, and develops high‑performing teams.

• Manage daily production operations across multiple manufacturing departments.
• Lead production supervisors and hourly associates to meet operational objectives.
• Ensure production schedules are executed safely and efficiently.
• Balance staffing and equipment utilization to maximize throughput.
• Monitor production flow and remove operational bottlenecks.

• Achieve production targets for safety, quality, productivity, on‑time shipment, and labor efficiency.
• Monitor KPIs including Units Per Hour (UPH), throughput, labor cost, scrap, rework, downtime, and SLA performance.
• Analyze daily performance and implement corrective actions.

• Lead, coach, and develop Production Supervisors.
• Build a culture of accountability and continuous improvement.
• Conduct performance evaluations and coaching sessions.
• Support hiring, onboarding, training, and employee development.
• Promote teamwork and employee engagement.

• Drive Lean Manufacturing initiatives.
• Identify waste and improve workflow efficiency.
• Standardize work processes.
• Support implementation of new equipment and production technologies.
• Lead process improvement projects to improve capacity and reduce costs.

• Promote a strong safety culture.
• Ensure compliance with OSHA regulations and company policies.
• Maintain high quality standards throughout production.
• Investigate production issues and implement corrective actions.
• Ensure accurate inventory handling and production reporting.

Partner with Engineering, Maintenance, Shipping, Planning, Warehouse, Quality, and Customer Service to ensure seamless production flow and customer satisfaction.

• Five or more years of manufacturing leadership experience.
• Three or more years managing supervisors and production teams.
• Experience in a high-volume manufacturing environment.
• Strong understanding of Lean Manufacturing principles.
• Experience managing production KPIs and operational metrics.
• Excellent leadership, communication, and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Excel and production reporting systems.

• You have not yet led production supervisors; this role needs three or more years of managing supervisors…