Product Marketing Manager

Loop is an ecommerce software company serving over 4,000 of the best brands on Shopify, like Bombas, Brooklinen, Cotopaxi, Reebok, and Ruggable. For our brands, we power a critical part of the shopping experience, shipping & returns, ensuring customers always have confidence that packages will arrive on time, fit as expected, and be refunded or exchanged if it doesn’t work out.

We pioneered the returns category and are actively expanding our product suite to support new areas of innovation: tracking, warranties, shipping protection, fraud prevention, fit analysis, and more.

The Product Marketing team is responsible for creating compelling narratives that influence all of ecommerce. We create playbooks that bring our products to life in service of our merchants, as they take the next step in creating a world-class customer experience. We lead go-to-market activities for our product areas, including: positioning, messaging, launch strategy, enablement, and competitive intelligence. We are a highly-collaborative team, partnering with product, design, marketing, sales, success, and leadership to drive the product forward, deliver results that matter, and beat our competition.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us within the United States or select Canadian provinces (Ontario & British Columbia).

• Orchestrate high-volume product launches, targeting internal stakeholders, existing merchants, and new merchants with messaging that drives results.
• Collaborate with product, marketing, sales, and success to push your launch messaging to the right segments through our most valuable channels.
• Collaborate with leadership to craft narratives that position our product as a leader in the market, ahead of our competition.
• Enable go-to-market teams with world-class internal and external content (demos, decks, playbooks, comparisons) that demonstrates the power of our products and drives merchant adoption.

• 2-5 years of Product Marketing experience with a proven track record supporting B2B SaaS companies.
• Experience creating messaging, positioning, and GTM-ready assets; launching products to market; and driving meaningful results.
• Experience enabling multiple internal stakeholders, including a clear and effective approach for doing so.
• Experience using market research and product data to make difficult or unpopular decisions.
• Experience independently identifying high-impact problems, developing plans to solve them, and successfully executing those plans.
• BONUS:
  Experience in the ecommerce ecosystem.

• Excellent verbal & written communicator, evidenced by your interviews & follow-ups.
• Excellent organization & prioritization skills, evidenced by examples of you managing expectations when having too much to do and not enough time to do it.
• Great project management skills, evidenced by examples of you coordinating multiple stakeholders around a single goal.
• Good creativity skills, evidenced by past decks, slides, or tactics you created.
• BONUS:
  Experience with Figma, returns/shipping/operations platforms, and modern AI tools.

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines.

Our mission is simple: protect margins, delight customers, and help merchants…