Donor Services Manager

Franklin Park Conservatory and Botanical Gardens offers world-class horticulture, art & nature-based exhibitions and educational programs. The 13-acre indoor and outdoor facility—situated two miles from downtown Columbus—features glasshouses including the historic John

F. Wolfe Palm House; botanical gardens including the Scotts Miracle-Gro Foundation Children’s Garden and Scotts Miracle Gro-Foundation Community Garden Campus; and event venues. The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell. Committed to the community, the Conservatory strives to provide an accessible and welcoming experience to all.

As a premier botanical garden destination, we connect people to nature and create life enhancing experiences.

Envision a world that celebrates nature as essential to the human experience.

The Donor Services Manager is a donor-centric role, ensuring that making a gift to the Conservatory is a pleasant and seamless process. This position oversees the Conservatory’s confidential donor/prospect database, manages the Development Coordinator’s use of the database, and supports all areas of development including financial reporting and reconciliation. This position plays the lead role in maturing the development team’s ability to offer and accept more complex gift types.

The role is also responsible for generating and analyzing reports/queries, assisting with donor/prospect research and plans, and general compliance with gift and non‑profit regulations. This position reports to the Associate Director of Development.

This is a hybrid full-time exempt position based in Columbus, Ohio.

This position is eligible for the Conservatory's benefit package offered to full-time employees, which includes medical, dental and vision insurance, company paid Life/AD&D/Short-Term and Long-Term Disability insurance, participation in the Ohio Public Employees Retirement Program (OPERS), optional 457(b) Deferred Compensation plan, generous Paid Time Off (PTO), and complimentary membership to the Conservatory.

$55,000 - $62,000 annual salary.

In service to the team Annual Operating Fundraising goal and in alignment with the Development Team calendar, initiates and oversees the spring, fall lapsed and end of year appeal processes, ensuring all constituent groups have the opportunity to support the mission.

Regularly ensures giving and registration mechanisms: i.e. webpages, on-site giving options, and donation forms are accurate, trackable, and simple for donors to use.

In partnership with the Assoc. Director of Development and the Grant and Development Writer, ensures the giving pages of the website are updated at least annually with new information such as tax law changes, giving initiative changes, or new compelling donor testimonials.

In partnership with the Grant and Development Writer, ensures donor acknowledgement letters are updated annually.

Oversees the Development Coordinator’s implementation of the Donor Stewardship Plan including timely acknowledgements, milestones, Development Committee outreach and manages the implementation and budget of the new, internal stewardship “store.”

Maintains knowledge & understanding of organization’s major programs and initiatives supported by philanthropy, and ensures this knowledge is applied to quality gift/pledge entry in compliance with GAAP rules and Tessitura functions.

Monitors incoming gifts from all sources and oversees the quality of data/gift entry, generates reports on YTD and projected fundraising, and manages the financial reconciliation with the Controller/Finance team monthly or as requested.

Handles organizational and constituent data with absolute discretion, troubleshoots and problem-solves to maintain integrity.

Serves as the Development department’s database technical consultant and subject matter expert.

Serves as primary point of contact with the Conservatory’s CRM Manager, attends training sessions as needed, and maintains a presence within…