Membership Coordinator - HIlltop YMCA

Membership Coordinator - HIlltop YMCA (Project Management)

The Member Experience Coordinator plays a key role in creating a welcoming and engaging environment for YMCA members and guests, with a primary focus on evening hours. This position supports the management of member satisfaction, guest tours, onboarding, and retention efforts. Working closely with the Center Executive, the Coordinator helps drive engagement strategies, meet sustainability goals, and support overall center success.

Responsibilities also include assisting with program delivery, supporting staff development, and contributing to continuous improvement initiatives. This role is part of the Center Leadership team and actively supports events, community outreach, and philanthropic efforts.

• Organizes, promotes and leads assigned programs and/or initiatives within their location and possibly in other areas of the community.
• Works closely with leadership to ensure that assigned programs are developed and delivered to meet the goals of the program.
• Assists with continuous improvement efforts focused upon established key Association benchmarks and budget.
• Works closely with their supervisor to ensure that assigned programs have access to the necessary space and/or resources to meet the needs and goals of YMCA programs.
• Actively participates in staff meetings, development opportunities, community activities, and organizational events.
• Assists in the recruitment, hiring, training of leaders; develops, schedules and directs personnel, as needed.
• Develops strategies to motivate staff and achieve goals.
• Assists in maintaining and evaluating budget through purchasing of equipment and supplies.
• Collaborates with leadership and management teams to ensure the safe and responsible operation of programs and their overall facility.
• Assists with philanthropic endeavors of their program/location, as necessary and led by their Executive or Program Director.