Quality Manager

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Job Title:

Quality Manager

Department:
Training Department

Location:

Company wide

Reports to:

Director of Training

Grid Hawk LLC () is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset‑prevention and mitigation services and solutions on behalf of utility companies. Our rapidly expanding geographic presence currently encompasses the states of Alabama, Illinois, Indiana (operational headquarters), Kentucky, Michigan, Missouri, New Jersey, Ohio, Oklahoma, Pennsylvania, Texas and Virginia (could expand into other states).

Grid Hawk is led by a seasoned team of utility locating industry executives who collectively hold a best‑in‑class track record for safety and on‑time performance. Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long‑term relationships with safety focused customers who expect industry‑leading service and performance.

• AFAM & RCA
• Improve and track At Fault Analysis Metric (AFAM)
• Root Cause Analysis (RCA) Tracking
• Find trends and close the loop.
• Oversee and track Damage Investigating and Claims
• Review, Follow‑up
• Certify and Train Investigation process.
• Damage reporting oversight
• Assist with AF Damage calls
• Report tracking
• Continuous Quality Process Enhancements
• Define areas of improvement.
• Implement changes & additions through new or improved processes & training
• Follow‑up
• Training‑ Train the trainer
• Assist with Process training‑ Equipment, Locate Theory etc.
• Ensure Completeness and consistency throughout footprint
• Validate and Request Enhancements of current training
• Attending/assisting with training classes to evaluate and coach the trainers, identify gaps, and suggest solutions.
• Audits & Tasks‑ Operational Excellence
• Audit and Task reporting
• Trends & Follow up (Data Tracking):
• Are technicians learning from process?
• Are Auditors completing the audit/follow‑up properly?
• Close the loop to additional training. Data Tracking of:
• Employees that seem to have trouble with o Skill
  - Understanding equipment, prints, ticket, scope, etc. o Process
  - Level‑up, corner lot etc.
• Close the loop.
• Recognize trends.
• Request new content.
• Request content adjustment.
• Ensure internal compliance.

• Travel 25 to 50% of the time is a requirement of this position.
• May need to acquire Evaluator Certifications with MEA, ITS and/or EWN for those clients that allow in‑house OQ evaluations.
• Excellent communication skills needed.
• Ability to read and interpret prints at a high level.
• Ability to teach and demonstrate proper techniques.
• Excellent Quality Record.
• Proficient in Gas and Electric training.
• High School Diploma or equivalency (GED).
• Documentation of excellent quality ratio within locating industry.
• Pass a Background screening (no violations within the last 5 years).
• Pass a DOT drug test (ongoing). Physical and Safety Requirements.

• Ability to lift over 50 lbs.
• Ability to walk/stand for multiple hours a day.
• Reasonable accommodation can be made to enable individuals with disabilities to perform essential job functions.

• All employees are eligible to receive some form of company benefits. All benefits are available to regular, full‑time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. Health benefits will be available from the first of the next month following 30 days of employment. The 401k and matching program are available after their 90‑day introductory period.
• Health Insurance
• Dental Insurance
• Term life Insurance
• Short‑Term Disability
• Long‑Term Disability
• Vision Insurance
• Flexible Benefits Plan
• 401(k) Savings Plan (Matched by the company)

All employees of Grid Hawk LLC, are assigned proper technology to perform all work‑related duties. We will provide you with the tools you need to achieve including:

• Company vehicle
• Laptop
• Smartphone

Grid Hawk LLC is an equal opportunity employer. All employees could advance within the company.
*** To obtain employment with Grid Hawk LLC, candidates MUST complete a background check and MVR. Company policy requires no violations within the last 5 years. Candidates MUST pass a drug test. **

Mid‑Senior level

Full‑time

Quality Assurance

Utilities