Quality Assurance Manager

# Quality Assurance Manager Columbus, OH 43215## Overview Position Type Full Time## Description
** Quality Assurance Manager
***
* What You’ll Do:

** The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high-quality resident and guest experience. The Quality Assurance Manager serves as a critical bridge between Construction, Community Management, Facilities and Experience, ensuring seamless transitions, reducing repeat failures, and driving long-term asset performance.

The ideal candidate combines a strong construction foundation with multi-family operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.
** The Company You Will Join:
** At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.
** What You’ll be Responsible for:
**** Quality Assurance & Site Inspections
*** Conduct routine site quality assurance reviews across the portfolio.
* Participate in unit walks, construction site walks, model inspections, and conduct spot checks to proactively identify where quality improvements efforts should be made.
* Evaluate unit interiors, common areas, amenity spaces, back-of-house areas, exterior appeal, and overall asset condition.
* Assess compliance with Thrive operational standards, brand standards, and maintenance expectations.
* Identify recurring deficiencies and operational breakdowns.
* Develop scalable solutions that eliminate repeat failures.
** Operational Excellence & Standards
*** Create and refine inspection protocols, scorecards, and reporting tools.
* Ensure consistency in execution across all communities.
* Support standardization of best practices in facilities, safety compliance, and resident experience.
** Maintenance & Asset Condition Oversight
*** Assess preventative maintenance programs and work order trends.
* Review site-level maintenance practices to ensure long-term asset preservation.
** Documentation & Reporting
*** Maintain centralized quality assurance documentation and reporting systems.
* Track implementation of corrective actions and verify sustained improvement.
* Produce detailed inspection reports with actionable recommendations.
* Track trends across the portfolio, including recurring deficiencies and improvement opportunities.
* Deliver executive-level summaries on asset condition, risks, and quality performance metrics.
* Translate site observations into data-driven insights that inform operational strategy.
** Training & Stakeholder Collaboration
*** Partner closely with leaders and business owners to ensure cross-functional efficiency and expectations across the organization.
* Coach teams on improving execution and preventing recurring issues.
* Develop and deliver training programs on quality standards and process adherence.
* Serve as a mentor to help teams build long-term capability rather than dependency.
** Process Improvement
*** Develop and refine quality assurance programs tailored to multifamily operations.
* Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies.
* Partner with leadership to drive repeatable, scalable quality processes across the portfolio.
* Other duties as assigned.
** What Success Looks Like:
*** Measurable improvement in quality across the portfolio.
* Significant reduction in repeat maintenance…