Leasing Specialist

Leasing Specialist – Thrive Companies

Location:

Columbus, OH

Job Summary
As a Leasing Specialist, you'll play a vital role in driving the sales process across Thrive's portfolio of apartment communities. You'll tour sites throughout Columbus, helping properties elevate performance by refining leasing strategies and delivering best-in-class experiences to future residents.

Essential Responsibilities

• Manage the full leasing process, including lead tracking, site tours, closing techniques, and application completion.
• Maintain comprehensive documentation of all leasing activities in the property management software.
• Collaborate with community teams to meet individual property and overarching community leasing objectives.
• Conduct competitor analyses and stay current on local market trends.
• Develop a deep knowledge of each community’s floor plans and amenities to optimize leasing performance.
• Serve as an active member of the onsite office team, supporting sales and customer service.
• Assist with any additional duties assigned by the Leasing Manager.

Daily Activities

• Respond promptly to all inquiries, ensuring exceptional service at every interaction.
• Research site-specific and competitor leasing trends to support strategic decisions.
• Guide prospects through the leasing process, securing reservations or waitlist spots.
• Verify lead information accuracy within the property management software.
• Engage prospects with timely follow‑ups via text, email, or phone.
• Explain resident selection criteria and screening procedures to applicants.
• Propose dynamic sales initiatives, specials, open houses, grassroots marketing, and social events.
• Participate in weekly sales rallies with the Leasing Manager to analyze conversion data.
• Conduct quarterly competitive shops of relevant properties.
• Prepare for quarterly professional evaluations to exceed performance standards.
• Support all community customer service efforts to enhance resident experience.

Who You Are

• Self‑driven and collaborative, with pride in following up on every lead.
• Strong customer service skills that leave a positive client impact.
• Flexible enough to handle shifting priorities and after‑hours calls.
• Accurate and organized, maintaining a 38% closing ratio year‑long.
• Excellent verbal and written communication with a “get it done” mindset.
• Self‑starter with initiative to own projects.
• Quick learner of lead management software to succeed in a fast‑paced environment.

Qualifications and Skills

• High school degree or equivalent required; bachelor’s degree preferred.
• Experience in leasing, sales, or customer service; multi‑property experience preferred.
• Familiarity with multi‑phased communities a plus.
• Experience with Entrata, Elise
  
  AI and AIRM strongly preferred.

Perks and Benefits

• Vehicle stipend
• Uncapped commission potential
• Retirement plan with company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave
• Base salary: $43,800 per year plus vehicle stipend and sales commissions.