Property Manager

Title:

Property Manager I

Division:
Housing Division
Status:
Non-Exempt

Reports to:

Regional Portfolio Leader
Revision Date:
January 2025

Supports Supervision of the following:
Staff at assigned property(ies), less than 2.0 FTE workers.

PURPOSE
According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Regional Portfolio Leader, the Property Manager I is responsible for supporting the operational and financial aspects of assigned properties. This role focuses on day-to-day administrative operations for apartment communities of up to 150 units, in up to 4 communities, ensuring compliance with company guidelines without direct management responsibilities over staff.

ESSENTIAL FUNCTIONS

Operational Support:

Assist in the day-to-day operations of the assigned property(ies), including handling administrative duties, responding to tenant inquiries, and coordinating maintenance services under the oversight of a Regional Portfolio Leader.

Maintain communication with regulatory authorities (e.g., HUD) and property owners under the supervision of the Regional Portfolio Leader.

Financial Administration:

Assist in tracking the financial operations of the property, including accounts payable/receivable (A/P, A/R) and billing procedures.

Accurately process payroll submissions and maintain financial records in accordance with budgetary guidelines.

Contribute to the preparation of weekly, monthly, and quarterly financial reports.

Program Compliance:

Support the management of HUD, COMBO, LIHTC, Housing Choice, RAD, and Family housing structured programs/subsidies.

Ensure resident files, waiting lists, and documentation comply with HUD and LIHTC rules and regulations.

Assist with preparing amendments, extensions, and schedules for rental assistance contracts (e.g., Section
8) and property management agreements.

Resident Relations:

Implement and oversee resident retention programs, such as move-in and follow-up services.

Communicate occupancy requirements, lease agreements, house rules, and any applicable addenda to residents.

Address tenant complaints and service requests, escalating issues to the Regional Portfolio Leader when necessary.

Reporting and Documentation:

Ensure accurate data entry and record-keeping, assisting with maintaining property records in compliance with company standards.

Oversee data management tasks in Yardi and ensure compliance with best practices for data accuracy and reporting.

Budgeting and Financial Analysis:

Assist in preparing input for annual operating budgets and capital improvement budgets for review by supervisors.

Support the analysis of financial statement activities to help maintain operational performance within budgetary limits.

Compliance and Certification:

Ensure compliance with company policies, Fair Housing laws, state landlord/tenant laws, and Low-Income Housing Tax Credit (LIHTC) Section 42 rules under the supervision of the Regional Portfolio Leader.

Maintain organized and compliant tenant files, assisting with audits, reviews, and performance assessments such as MOR (Management and Occupancy Reviews) and State Agency reviews.

Vendor and Service Coordination:

Engage and coordinate with vendors and service providers to address property needs.

Ensure property maintenance and repairs are conducted in a timely manner, helping maintain REAC (Real Estate Assessment Center) or State Agency review standards.

Resident Satisfaction:

Assist in maintaining resident satisfaction by addressing concerns, ensuring services meet established benchmarks.

Contribute to maintaining the property to meet or exceed occupancy and satisfaction goals.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides support as a lead worker to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Acts with respect and dignity in relating to residents, their families, other related parties, and staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Maintains relationships, both internally and externally exercising appropriate communication and interpersonal skills to…