Area Leasing Specialist

Location: Columbus, OH | Department: Leasing |

Reports To:

Training and Recruitment Specialist

Are you looking for an exciting and fulfilling career with one of the Best Employers in Ohio? If you’d like to join a team of dedicated associates in a collaborative work environment where there’s always something exciting happening – think ice cream trucks, summer cookouts, onsite yoga, holiday parties, paid time off to go to Kings Island and so much more – you found the right place with CASTO.

CASTO has been recognized as a best place to work ten times, a healthy employer eight times, and even named a healthiest employer in America. We have an exceptional team, outstanding benefits including paid volunteer time and a robust incentive-based wellness program, an innovative environment, and a supportive company culture, so you can understand why the average tenure of our associates is more than 10 years!

The Area Leasing Specialist is responsible for high quality and quantity of leasing at new development and traditional properties and/or underperforming properties while providing excellent customer service to residents and prospective residents. This position will add support to the existing staff at the property with a heavy focus on leasing/sales/follow-up.

The Area Leasing Specialist will report to the Training and Recruitment Specialist, with a line to the Regional Manager in charge of the site they are currently working at. This role will heavily partner with the Property Manager and their site-specific leasing and sales goals.

The Area Leasing Specialist position will require between 50-100% weekly overnight travel during various times of the year. Housing/hotel will be provided for the associate when traveling, as needed. Meal expenses and mileage are reimbursed. The location in which the Area Leasing Specialist is needed may change on a regular basis. The Area Leasing Specialist will be assigned to properties as needed based on business needs.

• Open and inspect clubhouse, models and made ready vacant units daily.
• Maintain curb appeal of the property
• Greet all prospective residents in a friendly and professional manner
• Generate interest in the community by touring the property and available apartment homes with prospects
• Maintain accurate availability and pricing
• Process prospective resident’s application
• Email move in information within 24 hours of application being approved
• Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed
• Manage all prospective phone and email leads in a timely manner
• Use customer service as a guiding principle when interacting with residents and prospective residents
• Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed
• Be familiar with competitor’s amenities, pricing, lease terms and specials by completing the market comparable report
• Have the ability to diagnose leasing challenges and brainstorm adjustments as needed.
• Be involved in the planning of property events
• All other duties as assigned or requested
• Continual understanding of leasing goals, the market conditions, competitors, and traffic trends will be crucial to this role.
• The ability to identify obstacles, concerns, trends, etc. early to help troubleshoot and bring those to the attention of the Property Manager, Regional Manager, and/or training team will be important.
• Attendance at routine meetings related operations, training, and development will be necessary.

• One to three years in property management required
• Proven sales history required
• Experience with new development and/or Class A properties strongly preferred
• Positive, friendly, and professional
• Organized and efficient
• Strong critical thinking skills
• Self-starting and Initiative-taking
• Must be willing to work weekends
• Must be willing to travel as needed

• Eligibility for monthly occupancy bonuses or renewal incentives will be discretionary.
• This position is eligible for new leasing incentives.

CASTO offers a supportive and inclusive environment for all associates and their families. We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.