Restaurant Shift Leader

Now Hiring! Restaurant Shift Leader

Compensation:
Up to $19.00 per Hour (DOE)

Job Summary:

A Shift Leader's role is to model and behave according to company values. This position is responsible for leading a shift by managing and developing Associates (Team Members) to execute outstanding product quality and customer service while building sales and controlling costs for each shift.

What's in it for you:

Career Advancement and Professional Development:
Opportunities to grow and enhance your skills.

What You'll Do:

* Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training.

* Know and support appropriate personnel policies, labor laws, and safety procedures.

* Ensure all security procedures are executed (safe procedures, opening/closing procedures, etc.).

* Transition into opening/closing duties.

* Make customers really happy.

* Resolve customer complaints/issues.

* Empower Associates to ensure all customers leave happy.

* Execute and support all food safety requirements and practices.

* Lead Associates to open, transition, and close shifts without supervision.

* Manage and organize the line and delegate duties to Associates.

* Know and uphold standards for product quality.

* Work the line as needed.

* Ensure back-of-the-house procedural standards are met.

* Promote sales on the shift by executing the marketing plan within the four walls.

* Control food costs, labor, waste, and cash on the shift.

* Count drawers and follow proper daily cash handling procedures.

What You'll Need:

* Must be at least 18 years of age.

* High school diploma or equivalent.

* 1 year of supervisory experience in a restaurant or retail environment.

* Willingness to be trained and pass a Food Safety Certification course.

* Ability to thrive in a fast-paced environment.

* Strong customer service, communication, and organizational skills.

Who We Are:

Potbelly restaurant is owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.

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