Bistro

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Regular Full Time Columbus, OH, US

Salary Range: $14.00 To $14.00 Hourly

POSITION

PURPOSE:

Servicing all food and beverage outlets. Preparation of all food and beverage items for The Bistro, The Market, Meeting Rooms, and “to-go” Display Cases. Cleaning of wares, equipment, function spaces, and the dining area in Bistro.

ESSENTIAL FUNCTIONS:

• Being self-motivated and responsible in overseeing the position that you are in. Actively watching all job positions in the lobby and having a sense of urgency to meet and exceed the guests’ expectations with high energy, accuracy, and a high level of sincere concern for their individual needs. Use the 15-5 rule. Always use the guests’ name twice. Smile! Remember you are always on stage, and a positive attitude is to be utilized at all times while on property.
• Preparing necessary hot & cold foods for the Bistro, meeting spaces, the Market, and our “to-go” display case. Serving and/or storing these items in accordance with proper health-department standards. Restock any purchased items as necessary. Note and report any food and/or beverage items that you may be running low on for reordering.
• Properly use all equipment and systems including, but not limited to:
  Starbucks Espresso machine, Turbo Chef, Micros, Dish machine and all other Bistro/Kitchen equipment. This is a fast-paced environment and you will need a thorough understanding and working knowledge of all equipment.
• Actively Communicate with Guests, Team Members, and Management to ensure guest satisfaction is of the highest levels. Clear and accurate use of the English language is to be used at all times.
• Bistro Team Members must also be cross-trained at the Front Desk to assist both departments during high-volume periods. When the Bistro is slow, you are expected to monitor the rest of the lobby and help where needed (front desk, telephones, cleaning, etc.)
• Maintain and clean the equipment to ensure it stays sanitary, clean and in proper working order. Maintain an organized dishwasher and/or pot sink station with the usage of proper chemicals outlined by our supplier, cleaning all dirty dishes, pots & pans as necessary. Working use of sanitary standards throughout shift.
• Assist in the setup, breakdown, and servicing of the meeting room. Ability to work long days when required for meeting room functions. Ability to handle multi-tasking to adequately serve guests in the Bistro and meeting spaces.
• Maintain a clean and organized Bistro, Market, Lobby, Meeting Rooms, and Kitchen areas at all times. Ensure all cleaning is done to the highest of expectations at the end of each shift, including breaking down and cleaning all equipment, removal of dirty dishes, taking out the trash, mopping, and any other tasks requested by your supervisor or MOD.
• Use of production charts, usage records, temperature logs, and any other related documentation to ensure the safe and efficient operation of the Bistro and Market.
• Have a strong working knowledge of food safety practices, including proper cooking and holding temperatures, as well as cleaning and sanitation procedures. Adhere to sanitation guidelines to include the use of gloves and frequent hand washing.
• Ability to predict and proactively meet guests’ needs, empathize with guests. Ability to problem solve. Move quickly and have high levels of energy.

OTHER:

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Ability to be on call and work flexible shifts.

Due to the cyclical nature of the…