Assistant Store Manager

Join to apply for the Assistant Store Manager role at Ross Stores, Inc.

Our values start with our people. Join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA; we have three buying offices in key markets:
New York City, Los Angeles, and Boston, and eight distribution centers nationwide. In 2023 we achieved revenue of $20.4 billion, making us a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Responsible for the management and supervision of all areas assigned by the Store Manager, and for following company policies regarding customers, associates, and merchandising. Responsible for learning all phases of store operations. In the absence of the Store Manager, the assistant manager leads the entire operation of the store to ensure company standards and best practices are consistently met.

• Lead all company best practices and maximize productivity by minimizing steps and touches while working.
• Assist in the analysis of store reports to evaluate controllable expenses and overall store performance.
• Communicate any variances to company standards to the Store Manager.
• Ensure proper scheduling of associates to meet business objectives.
• Ensure compliance with all state, local, and federal regulations.
• Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by leadership.
• Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

• Assist in recruiting, hiring, training and developing non‑exempt associates.
• Ensure compliance of Ross personnel policies and procedures.
• Assist with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed.

• Assist in the management and continuous monitoring of actual expenditures to remain within budget.
• Control payroll hours relative to plan, the primary controllable expense, as well as adjusting to current business trends.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Ensure all associates understand and can execute emergency operating procedures.
• Maintain adherence to company safety policies and ensure the safety of associates and customers.
• Assist in the facilitation of monthly safety meetings.

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
• Execute customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.

• Represent and support the company brand at all times.
• Maintain and model a professional appearance in accordance with the company dress code and reinforce the dress code at all times.
• Manage store to…