Retail Operations Supervisor

Retail Operations Supervisor

Pet Smart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Pet Smart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support associate development, including training, onboarding, mentoring, and coaching for growth as well as providing feedback for performance reviews, disciplinary actions, and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility for store opening and closing procedures to uphold brand promise.
• Complete monthly cycle counts, address discrepancies.
• Be responsible for pet care maintenance, cleaning, feeding, providing water, and caring for new arrival and sick pets.
• Ensure pet parents have a positive experience with online orders, including pick‑up in store or ship from store.
• Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
• Take immediate action and report when a sick or injured pet is identified; transport to the vet as needed.
• Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals; ensure pets are healthy before moving them to the sales floor after quarantine period.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability required; must be flexible in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

• No direct reports; expected to guide and support development of other associates.
• Provide feedback on associate performance to direct supervisor.
• Act as the Leader when other leaders are not in the store, supervising associates, assigning tasks, and addressing concerns.

• Requires standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc. Often reaches with hands and arms: stoop, kneel, crouch, talk, and hear. Specific vision abilities required include depth perception.
• Must frequently lift…