Retail Associates, Retail Associate​/ Customer Service

Gap is a global apparel and accessories brand that began in 1969 with a simple goal: to make it easier to find a great pair of jeans. Since then, it has grown into an iconic company with more than 1,400 stores in over 40 countries and a strong online presence. Gap’s headquarters in New York, London, Shanghai, Tokyo, and San Francisco support a distinctive style rooted in optimistic, elevated American design.

The company is committed to thoughtful craftsmanship, staying true to its heritage while continually innovating. Gap also emphasizes community impact, inclusion, and diverse ideas, aiming to offer freedom and possibility for all team members and customers.

The Gap Associate role is a part-time, on-site position located in Columbus, OH. In this role, you support daily store operations by welcoming customers, providing knowledgeable and friendly service, and helping them find styles and sizes that meet their needs. You maintain visual standards by organizing merchandise, replenishing inventory, and keeping fitting rooms and sales floors clean and inviting. You process transactions accurately, handle returns and exchanges, and follow loss prevention and safety procedures.

Associates also collaborate with team members, support in-store promotions, and help ensure a positive, inclusive shopping experience for every customer.

• Customer service and interpersonal skills, including active listening, clear communication, and a friendly, professional demeanor.
• Retail and sales abilities such as product knowledge, basic merchandising, and comfort with assisting customers on the sales floor and in fitting rooms.
• Point-of-sale and cash handling skills, including accuracy in processing transactions, returns, and exchanges.
• Organization and time-management capabilities to prioritize tasks, restock merchandise, and maintain a clean, orderly store environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed in a part-time retail schedule.
• Commitment to an inclusive, non-discriminatory workplace and comfort working with diverse customers and team members.
• Physical ability to stand for extended periods and safely lift, move, or carry merchandise within reasonable limits.
• Previous retail or customer-facing experience is helpful but not required; willingness to learn and adapt is essential.