Garden Center Retail Department Manager

We are seeking an experienced, motivated, and organized Garden Center Retail Department Manager to lead our hardgoods, lawn care, plant care, outdoor living, and seasonal merchandising products.

This is a working management position for someone who enjoys being actively involved in daily retail operations. You'll spend much of your day on the sales floor, stocking merchandise, building displays, assisting customers, and working alongside your employees while providing the leadership and direction needed to keep your department running smoothly.

We're looking for someone who notices what needs to be done, takes initiative, leads by example, and understands that successful retail management requires both strong leadership and a willingness to roll up your sleeves.

Lead, Coach & Work Alongside Your Team

• Provide daily leadership, direction, and support to department employees.
• Work alongside your team to stock merchandise, maintain displays, and complete daily tasks.
• Train and coach employees on product knowledge, merchandising standards, customer service, and operating procedures.
• Delegate responsibilities, establish priorities, and ensure work is completed accurately and efficiently.
• Build a positive, productive work environment through teamwork, communication, and accountability.
• Recognize opportunities for improvement and take initiative to address them.

Merchandise & Maintain Products

• Create and maintain attractive, organized, and customer-friendly merchandise displays.
• Physically stock, arrange, replenish, and relocate merchandise throughout the sales floor.
• Execute seasonal merchandising changes, promotional displays, and product transitions.
• Ensure products are properly priced, labeled, stocked, and presented.
• Maintain clean, organized, and inviting sales and storage areas.
• Identify opportunities to improve product presentation, shopping convenience, and overall department appearance.

Manage Daily Operations

• Monitor merchandise availability, inventory levels, and replenishment needs.
• Coordinate the movement of merchandise from receiving and storage areas to the sales floor.
• Maintain organized inventory and storage areas.
• Identify and address damaged merchandise, inventory discrepancies, and product quality concerns.
• Establish daily priorities and balance routine responsibilities with seasonal projects.
• Follow through on department standards, assignments, and operational expectations.

Deliver Excellent Customer Service

• Assist customers with product selection, questions, and recommendations.
• Develop a working knowledge of the products within your departments.
• Help employees build confidence in their product knowledge and customer interactions.
• Resolve customer concerns professionally and effectively.
• Create a shopping environment where customers feel welcomed, supported, and inspired.

You’ll be responsible for a diverse range of merchandise, including:

• Outdoor Living & Garden Décor: Grills, pottery, statuary, fountains, bird baths and housing, bird seed, and seasonal décor.
• Lawn Care: Grass seed, fertilizers, weed control, pest control, and lawn maintenance products.
• Plant Care: Potting soils, soil amendments, fertilizers, and pest and disease control products.
• Seasonal Merchandise: Seasonal decorations, displays, and other merchandise that changes throughout the year.

Qualifications

• Previous retail supervisory,or management experience.
• Strong organizational skills and the ability to manage multiple priorities.
• Experience stocking, merchandising, and maintaining sales areas.
• Ability to lead, train, motivate, and hold employees accountable.
• Strong communication, customer service, and problem-solving skills.
• A proactive,…