Customer Sales Guide

Join to apply for the Customer Sales Guide role at Drive Time
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Drive Time Family of Brands is the largest privately owned used car sales, finance, and servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by focusing on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

We have dealerships across the country that embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers that breathe new life into pre‑owned vehicles. Whether you’re located anywhere in the U.S., if you’ve got DRIVE and if you’re looking to make an impact, we’d love for you to help us create great buying experiences.

• Prospect daily to build a strong pipeline and drive traffic to the dealership.
• Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back.
• Take ownership of the entire sales cycle—from lead follow‑up and virtual engagement to test drives, paperwork, and purchase completion.
• Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
• Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
• Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
• Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving.
• Support dealership operations, including opening and closing responsibilities.

• Base pay plus uncapped, performance‑based sales incentives—the more you sell, the more you earn.
• Be part of a fast‑paced, results‑driven team where high performers thrive.
• The opportunity to build lasting customer relationships while accelerating your career in sales.

• Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests.
• Understanding of vehicle characteristics, features, and capabilities and the ability to provide detailed information.
• Highest attention to detail when assisting with the sale processes.
• Retention of training instruction, implementation of feedback, and adaptation to changes in processes.
• Strict discretion with sensitive information and customer data.
• Comfortable operating and parking vehicles on and off the lot.
• Ability to work autonomously and take ownership of assigned tasks.
• Commitment to the highest level of customer experience and satisfaction.
• Flexible schedule, including mornings, evenings, and Saturdays.

• High School Diploma or GED required;
  Associate’s or Bachelor’s preferred or equivalent experience.
• 3+ years of related work experience such as customer service, sales, or retail industry.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

The physical demands for this job include:

• Remain stationary at least 50% of the time.
• Frequently move about inside the office to access file cabinets, office machinery, etc.
• Operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer, requiring visual acuity and manual dexterity.
• Operate motor vehicles, requiring visual acuity.
• Communicate with internal and external customers, exchanging accurate information.
• Possibly move objects up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job position is designated as a safety sensitive position.

• Medical, dental, vision, and other health coverage with a sizable portion of insurance premiums covered by Drive Time.
• 401(k) retirement plan, company‑paid life insurance, short‑term and long‑term disability coverage.
• Tuition reimbursement and professional development opportunities.
• Wellness program with coaching, activities and financial incentives.
• Competitive pay across the organization.
• Consistent work schedule—closed on Sundays.
• Monthly bonus share, sales contests and other perks to recognize high performance.

Hiring is contingent upon successful completion of our background and drug screening process. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.

Drive Time Family of Brands is Great Place to Work® Certified. 90% of employees say they feel right at home here. We have received awards such as Best Company for Diversity, Best Company Culture, Best Company Leadership, and Phoenix Business Journal Healthiest Employers.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Sales and Customer Service

Industries:
Retail