Inside Sales Support

This role is a part of the Inside Sales Team in Columbus, Ohio and is a crucial position aimed at providing world-class support to Laboratory and Industrial customers. The Support Inside Sales Representatives will primarily support our Field Sales organization by nurturing inbound requests, leads, and supporting Order Management in sales order completion. The role will require dynamic skills to work with our marketing, field, and management teams to better serve customer needs, which will result in higher sales revenue.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Actively lead customers through the sales cycle from quote to closing of sales
• Manage incoming demand, i.e. calls, emails or  requests for price, availability or quote
• Ensure quality service with focus on service level, customer service and urgency to response/follow-up Support in installation confirmations with our scheduling and field teams
  
  Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
  
  Accurately and quickly, provide reference quote for products, services, and solutions to accounts that do not need product selection guidance on an as needed basis
  
  Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity
• Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings
  
  Overall general knowledge of the business area's product lines and service offerings
  
  In-depth knowledge of all internal applications related to sales and marketing, including but not limited to SAP CRM and ECCTime management and multi-tasking skills; ability to handle a complex and highly communicative environment
  
  The ability to make confident and reasoned decisions regarding processes that affect every day work, and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is required