Manager, Account

Account Manager

The Account Manager is responsible for managing, retaining, and growing an assigned portfolio of customer accounts through proactive relationship management, exceptional customer service, and identification of additional sales opportunities. This position serves as a primary point of contact for assigned customers, develops a thorough understanding of their business needs, and works collaboratively with internal departments to deliver products and services that meet customer expectations.

The Account Manager is accountable for achieving assigned revenue and account growth goals, maintaining strong customer relationships, supporting profitable sales, and identifying opportunities to expand business within existing accounts. The position requires a proactive, results-oriented individual who takes ownership of customer relationships, identifies opportunities, resolves concerns, and contributes to the overall growth and success of Hopkins Printing.

• Manage an assigned portfolio of customer accounts, serving as a primary point of contact and maintaining strong, professional relationships.
• Develop a thorough understanding of each customer’s business, purchasing needs, product requirements, and future opportunities.
• Maintain regular, proactive contact with assigned customers according to established account management expectations.
• Build relationships with additional decision-makers, departments, and locations within existing customer accounts.
• Anticipate customer needs, identify potential concerns, and proactively recommend solutions.
• Respond promptly and professionally to customer inquiries, requests, and concerns.
• Coordinate customer meetings, plant visits, press approvals, and other activities that strengthen customer relationships.
• Take ownership of customer satisfaction and work collaboratively with internal departments to resolve issues effectively.

• Meet or exceed assigned revenue, account growth, and customer retention goals.
• Identify opportunities to increase revenue within existing accounts by introducing additional products, services, and capabilities.
• Develop and execute account growth plans for assigned customers, including identifying new contacts, opportunities, and potential projects.
• Proactively promote the full range of Hopkins Printing capabilities, including Offset, Digital, Wide Format, Mailing, and related services.
• Identify opportunities to expand business into additional departments, facilities, or locations within existing customer organizations.
• Monitor customer purchasing trends and identify opportunities to recover declining or lost business.
• Support new customer development and account transitions as assigned by the Sales Manager.
• Maintain awareness of competitive activity, customer needs, and market opportunities that may impact account growth or retention.

• Coordinate customer requirements throughout the order process to ensure accurate and timely execution.
• Prepare or coordinate estimates, job specifications, production instructions, and other required documentation.
• Review customer requirements to ensure job information is accurate and complete before work enters production.
• Coordinate proofs, customer approvals, press approvals, and other required production authorizations.
• Communicate customer deadlines, rush requests, special requirements, and changes to appropriate internal departments.
• Monitor job progress and proactively communicate potential delays or concerns to customers and internal teams.
• Coordinate outside purchases and print management projects when required.
• Follow up after job completion to confirm customer satisfaction and identify future opportunities.
• Work collaboratively with Customer Service, Estimating, Planning, Prepress, Production, and other departments to ensure customer commitments are met.

• Support profitable revenue growth by understanding customer requirements, production capabilities, and the financial impact of pricing decisions.
• Follow established pricing guidelines and approval procedures when preparing quotes or recommending pricing adjustments.
• Identify opportunities to improve account profitability through product recommendations, efficient production methods, and appropriate pricing.
• Recognize and communicate customer requirements or changes that may increase production costs.
• Monitor…