VitalSolution - Sr. Account Manager

The Senior Account Manager is responsible for the strategic management, growth, and retention of key client relationships across Vital Solution. This role is accountable for proactively driving new job orders, increasing job growth within assigned accounts and territory, re-engaging past and inactive clients, and identifying opportunities to expand direct business.

The Senior Account Manager develops and maintains strong relationships with client stakeholders while serving as a strategic partner between clients and Recruitment. Through close collaboration with recruiters, Sales, Credentialing, and Operations, this role helps align recruiting efforts with client demand, increase fulfillment, expand direct placements, and drive profitable growth.

As a senior member of the Account Management team, this position is expected to demonstrate a high level of autonomy, strategic thinking, client expertise, and commercial ownership while serving as a resource and mentor to other members of the team.

• Owns and strategically manages a portfolio of assigned client relationships with accountability for client retention, job growth, fulfillment, and expansion of direct business.
• Proactively generates new job orders through consistent client outreach, prospecting, relationship development, and identification of emerging staffing needs.
• Develops and executes strategies to increase job volume and overall business within existing accounts and assigned territory.
• Re-engages former, dormant, and inactive clients to identify opportunities to restore relationships and generate new direct job orders.
• Identifies opportunities to expand relationships across client departments, specialties, facilities, locations, and key stakeholders to increase overall account penetration.
• Develops and maintains strong relationships with key client stakeholders, including facility leadership, human resources, medical executive leadership, department leaders, and other decision-makers to support client satisfaction, retention, and growth.
• Develops a deep understanding of assigned clients' staffing needs, business challenges, workforce strategies, and future demand in order to proactively identify opportunities for growth.
• Develops strategic partnerships with Recruitment to align recruiting activity with direct client demand, priority accounts, and growth opportunities.
• Regularly communicates priority jobs, client needs, market intelligence, upcoming demand, and account opportunities to recruiters and Recruitment leadership.
• Partners with Recruitment to identify accounts, specialties, and markets where focused candidate development can increase direct placements and overall direct business.
• Works collaboratively with Recruitment to identify and resolve barriers to fulfillment and develop strategies to improve placement activity within direct accounts.
• Serves as a key connection between client demand and recruiter strategy, helping ensure recruiting resources and activity are aligned with high-value direct opportunities.
• Partners with Sales leadership to identify and pursue opportunities to expand business within existing accounts and assigned territories.
• Works cross-functionally with Sales, Recruitment, Credentialing, Operations, and other internal partners to ensure successful fulfillment and a high level of client service.
• Monitors account and territory performance to identify trends, declining demand, dormant relationships, fulfillment challenges, and opportunities for additional growth.
• Uses available reporting and business intelligence to evaluate job volume, placements, account activity, and other applicable performance metrics and develop appropriate account strategies.
• Leads or participates in client business reviews and strategic account discussions to evaluate performance, strengthen relationships, identify future needs, and uncover additional opportunities.
• Proactively identifies accounts at risk and develops strategies to strengthen the client relationship, resolve concerns, and retain business.
• Independently manages complex client issues and escalations, coordinating with appropriate internal stakeholders to develop timely and effective solutions.
• Maintains consistent communication with clients regarding open needs, candidate activity, fulfillment, service performance, and other agreed-upon expectations.
• Conducts first-day arrival calls and ongoing quality checks as appropriate to ensure successful placements and maintain strong client…