Customer Support​/Inside Sales Representative

Location: Greenwood, IN

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Arrangement: Onsite

Compensation: $23–$26/hour, with potential flexibility based on experience

Our client, an established industrial distribution company in Greenwood, is seeking a Customer Service & Inside Sales Representative to join its team. This is a great opportunity for someone who enjoys building customer relationships, solving problems, and taking a proactive approach to supporting and growing existing accounts.

While customer service and order processing are key components of the position, this is not strictly a reactive customer service role. The person in this position will also partner closely with outside sales representatives, follow up on quotes, reconnect with customers who have not purchased recently, and identify opportunities to generate additional business.

The company has an experienced, long‑tenured team and is adding this position to provide additional support as business needs have grown.

• Serve as a primary point of contact for customers and provide responsive, high‑quality service.
• Process customer orders accurately and efficiently.
• Prepare customer quotes and coordinate internally to obtain product pricing, availability, and lead times.
• Proactively follow up on outstanding quotes and orders.
• Contact existing and inactive customers to understand current needs and identify additional sales opportunities.
• Review customer purchasing history and provide relevant product information and suggestions.
• Support assigned outside sales representatives with their customers, quotes, and order‑processing needs.
• Develop strong knowledge of customer accounts, requirements, and unique situations.
• Learn the company’s industrial products and applications to better assist customers.
• Maintain accurate customer and order information within ERP and CRM systems.
• Utilize vendor portals to research products, pricing, availability, and other information.
• Assist customers with shipment questions, product issues, troubleshooting, and resolution of service concerns.
• Follow up to ensure customer issues are resolved satisfactorily.
• Collaborate with sales, service, operations, and other internal departments to support customers.
• Communicate relevant customer and sales information to management and the sales team.

• High school diploma with at least 2 years of relevant customer service, inside sales, order management, or account support experience; associate degree or additional education is a plus.
• Experience with in industrial distribution, manufacturing, or a related environment is preferred, but not required.
• Previous experience working with quotes, orders, purchase orders, and an ERP or similar business system is strongly preferred.
• Comfortable proactively calling customers and following up on sales opportunities, not just responding to inbound requests.
• Strong customer service and problem‑solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and accurate data‑entry skills.
• Ability to work independently while also contributing as part of a collaborative team.
• Positive, professional approach to working with customers and coworkers.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
• Willingness and ability to develop working knowledge of technical products and applications.

The strongest candidate will combine a customer-service mindset with a proactive inside‑sales approach. You should enjoy helping customers, staying organized, following through on details, and building relationships, while also being comfortable picking up the phone…