Public Safety Senior Supervisor

** LEGENDS & ASM GLOBAL
** Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.
** Legends
* * brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
** ASM Global**, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
** Join us to make legends happen!
** The GCCC Public Safety Senior Supervisor is responsible for assisting with the day-to-day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security.  

As the “eyes and ears” of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate.  Public Safety Officers are on the “front line” of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public. Assists in event related activities as required.
** ESSENTIAL FUNCTIONS
*** Greets guests as they enter and leave the facilities.
* Answers questions, resolves complaints, and gives directions.
* Enforces venue policies and procedures.
* Reports suspicious activity and violations of campus policy.
* Responds to guest conflicts, medical situations, and other incidents.
* Provides crowd management and assists with crowd movement.
* Secures locations and prohibits access to unauthorized individuals.
* Challenges unauthorized personnel in restricted areas.
* Follows established code of conduct and safety procedures.
* Provides exceptional service to all patrons.
* Performs regular and routine security rounds of the campus (noting and correcting unsafe or unsecure conditions) and takes immediate action to correct conditions as needed.
* Completes detailed reports on activity during shift.
* Completes Written Incident reports.
* Verify reports are completed.
* Inputs door schedule into magnetic door lock program.
* Directs visitors, deliveries and related personnel to proper areas. Notifies related departments of visitor/delivery arrival/departure.
* Operates and monitors computerized fire alarm system and surveillance camera.
* Operates company vehicle to transport employees or patrons around campus.
* Takes appropriate action in the event of an emergency.
* Maintains daily shift schedules and posts.
* Assigns shift duties to Public Safety Officer/Public Safety Event Staff.
* Supervises Public Safety Officer and Public Safety Event Staff.
* Reports incidents to Public Safety Management for follow-up.
* Maintains a proactive and positive attitude.
* Provide superior customer service.  Ensures that their direct reports are continually providing superior customer service.
* Attends campus meetings in the absence of Public Safety Management.
* Always in uniform while on duty.
* Uniform will be clean, pressed, and presentable to the public.
* Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within 10 feet – i.e., smiling, saying “Good Day” or helping when needed.
* Must feel comfortable when around large groups or speaking to a guest as needed.
* Understands the importance of providing customer service and in understanding of “The Magic is in the Details.”
* All other duties and responsibilities as assigned.
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* JOB REQUIREMENTS:

** (Some may not be required, but preferred)
* Surveillance (CCTV) skills preferred but not required.
* Working knowledge of security and public safety functions
* Customer service…