Public Safety Senior Supervisor

LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?
Join us to make legends happen!

The GCCC Public Safety Senior Supervisor is responsible for assisting with the day-to‑day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security.

As the “eyes and ears” of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate.

Public Safety Officers are on the front line of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public.

• Greets guests as they enter and leave the facilities.
• Answers questions, resolves complaints, and gives directions.
• Enforces venue policies and procedures.
• Reports suspicious activity and violations of campus policy.
• Responds to guest conflicts, medical situations, and other incidents.
• Provides crowd management and assists with crowd movement.
• Secures locations and prohibits access to unauthorized individuals.
• Challenges unauthorized personnel in restricted areas.
• Follows established code of conduct and safety procedures.
• Provides exceptional service to all patrons.
• Performs regular and routine security rounds of the campus (noting and correcting unsafe or unsecure conditions) and takes immediate action to correct conditions as needed.
• Completes detailed reports on activity during shift.
• Completes written incident reports.
• Verifies reports are completed.
• Inputs door schedule into magnetic door lock program.
• Directs visitors, deliveries and related personnel to proper areas. Notifies related departments of visitor/delivery arrival/departure.
• Operates and monitors computerized fire alarm system and surveillance camera.
• Operates company vehicle to transport employees or patrons around campus.
• Takes appropriate action in the event of an emergency.
• Maintains daily shift schedules and posts.
• Assigns shift duties to Public Safety Officer/ Public Safety Event Staff.
• Supervises Public Safety Officer and Public Safety Event Staff.
• Reports incidents to Public Safety Management for follow‑up.
• Maintains a proactive and positive attitude.
• Provides superior customer service; ensures that direct reports are continually providing superior customer service.
• Attends campus meetings in the absence of Public Safety Management.
• Always in uniform while on duty. Uniform will be clean, pressed, and presentable to the public.
• Must be able to interact with guests in a friendly, courteous, and polite manner within 10 feet of guests.
• Must feel comfortable around large groups or speaking to a guest as needed.
• Understands the importance of providing customer service and the mantra “The Magic is in the Details.”
• All other duties and responsibilities as assigned.

• Surveillance (CCTV) skills preferred but not required.
• Working knowledge of security and public safety functions.
• Customer service techniques.
• Fire alarm system experience.
• Basic knowledge of Microsoft Office applications.
• Ability to use a two‑way radio.
• Ability to keep information confidential.
• Valid state driver’s license with no more than 4 points.
• Ability to pass pre‑employment background check and random drug screens.
• Ability to program keycards and mag