Public Safety Agent - Part-Time

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Legends & ASM Global is a powerhouse partnership that redefines excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end‑to‑end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

The Public Safety Agent participates in the day‑to‑day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The campus includes 4 parking areas, 2 food courts, 4 exhibit halls, 6 ballrooms, and more than 50 meeting rooms within 2 million square feet of space. You will greet guests, check bags, manage crowds, secure doors, monitor specific locations, and act as roving or posted security.

You are the “eyes and ears” of the building, keeping a close watch on the crowd, intervening when appropriate, and calling for assistance when needed. You will experience the excitement and energy of the event and assist with event‑related activities as required.

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Perform regular security rounds of the campus, noting and correcting unsafe or insecure conditions and taking additional action as needed
• Complete detailed reports on activity during shift
• Complete written incident reports
• Direct visitors, deliveries, and related personnel to proper areas and notify related departments of arrival/departure
• Operate and monitor a computerized fire alarm system and surveillance camera
• Operate a company vehicle to transport employees or patrons around campus
• Take appropriate action in the event of an emergency
• Interact with guests in a friendly, courteous, and polite manner within 10 feet
• Feel comfortable around large groups and speaking to guests as needed
• Understand the importance of customer service and the phrase “The Magic is in the Details”
• Perform all other duties and responsibilities as assigned

• Surveillance (CCTV) skills preferred but not required
• Working knowledge of security and public safety functions
• Customer service techniques
• Fire alarm system knowledge
• Basic knowledge of Microsoft Office applications
• Ability to use a two‑way radio at all times
• Maintain a professional appearance at all times
• Keep information confidential
• Valid state driver’s license
• Pass background check within 120 days of hire

• NIMS /ICS 100
• NIMS /ICS 700
• CPR, First Aid, AED (maintain through employment)
• Obtain a security license under the Ohio Department of Public Safety (maintain through employment)

Previous experience as a security officer. A law‑enforcement, military, fire, or emergency medical service background is preferred but not required.

Oral and written communication skills; ability to follow instructions; qualification under existing state security guidelines; physical strength to walk, climb steps, stand or walk for up to 8 hours; fluency in English; willingness and ability to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

Ability to stand, walk, and walk up and down stairs for long periods; occasional bending and stooping; frequent talking and hearing; lift to 50 pounds; work in indoor and outdoor environments with exposure to loud noise, heat, and cold.

Note:

The essential responsibilities of this position are described above. They may change at any time due to reasonable accommodation or other reasons. This document does not imply that these are the only duties to be performed by the employee occupying this position.

Greater Columbus Convention Center
Attn:
Human Resources
400 N High Street
Columbus, Ohio 43125
Phone: 614‑827‑2608
Fax: 614‑827‑2537

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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