Field Services Manager

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Columbus, OH, US

Salary Range: $ To $ Annually

About ZAVTEK

ZAVTEK is a growing provider of critical power and data center services. We support customers across industries where reliable power is essential, including data centers, healthcare, manufacturing, and other mission-critical environments.

We believe strong customer relationships begin with taking care of our employees. Our approach is built on technical excellence, accountability, quality workmanship, and a commitment to providing dependable service to our customers.

As our organization continues to grow, we are seeking an experienced Field Services Manager to lead our field service teams and help us scale our operations while maintaining the highest standards of technical quality and customer satisfaction.

About the Role

The Field Services Manager is responsible for overseeing ZAVTEK's field service operations, including teams located in Washington, Oregon, Ohio, and Virginia.

This individual will lead field service personnel, oversee daily service operations, develop team capabilities, and ensure work is completed safely, accurately, efficiently, and in accordance with customer expectations.

The ideal candidate has a strong technical background and experience managing field service technicians in a hands-on technical environment. Experience in critical power, datacenter operations, UPS systems, or battery technologies is highly desirable. Candidates with management experience in adjacent industries, such as electrical contracting, HVAC, generators, industrial equipment, or other electrical and electromechanical service businesses, are encouraged to apply.

This role requires a leader who can balance technical problem-solving with workforce management, operational planning, customer relationships, and continuous improvement.

Key Responsibilities

Field Service Operations

• Oversee field service operations and coordinate resources across teams located in Washington, Oregon, Ohio, and Virginia.
• Manage daily service activities, including preventive maintenance, troubleshooting, corrective repairs, emergency response, equipment startups, commissioning, and other field service assignments.
• Ensure technicians arrive prepared for assigned work, understand the scope of service, and have the information, tools, equipment, and resources necessary to complete jobs correctly the first time.
• Monitor work order completion, technician productivity, scheduling, travel, and service response times.
• Ensure service reports, test results, customer documentation, and work orders are accurate, complete, and submitted timely.
• Establish and maintain consistent service procedures, performance expectations, and operating standards across all regions.
• Coordinate with internal departments to ensure effective scheduling, resource allocation, parts availability, and customer communication.
• Oversee and enforce company safety policies and procedures across all field service operations, PPE requirements, and customer-specific site safety protocols.
• Conduct or coordinate safety training, audits, and incident investigations; address safety violations and hazards promptly; and maintain required safety documentation to promote a safe, compliant work environment for all employees.

Team Leadership and Development

• Lead, coach, and develop field service technicians and regional personnel, establishing clear expectations for performance, accountability, professionalism, and quality.
• Support recruiting, onboarding, training, and retention of qualified field service employees.
• Evaluate technician performance and identify opportunities for additional technical training, mentoring, and professional development.
• Ensure technicians follow established procedures and demonstrate the technical competence necessary to perform assigned work independently and safely.
• Develop a culture of accountability, collaboration, continuous improvement, and customer service.
• Conduct regular communication with field teams and maintain visibility into employee performance, workload, and operational challenges.
• Identify staffing needs and work with leadership to ensure adequate coverage across the nationwide service territory.

Technical Oversight and Quality Assurance

• Provide technical guidance and support for complex equipment issues, troubleshooting challenges, and customer…