Sr. UPS Field Service Engineer

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Columbus, OH, US

Salary Range: $55.00 To $63.00 Annually

ZAVTEK is growing, and we're looking for an experienced UPS Field Service Technician to join our team in Ohio. If you have hands-on experience servicing UPS systems, enjoy troubleshooting complex equipment, and take pride in keeping critical infrastructure running, we'd like to hear from you.

We support critical power systems that keep data centers, hospitals, manufacturing facilities, and other essential operations running. Our technicians play a vital role in ensuring these systems operate reliably when customers need them most.

At ZAVTEK, we believe taking care of our employees is essential to taking care of our customers. We're committed to building a team of skilled professionals who value quality workmanship, strong customer relationships, and technical excellence.

• $25,000 sign-on bonus for eligible new hires, subject to applicable bonus terms.
• Company-provided vehicle.
• Travel expenses paid by the company.
• Company-paid medical, dental, vision, and life insurance for the employee.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Opportunities to expand your technical expertise and contribute to a growing critical power service organization.

The Sr. UPS Field Service Tech is responsible for performing preventive maintenance, troubleshooting, repairs, startups, and commissioning support for UPS systems and associated battery equipment throughout the OH, KY, IN-area service territory.

This is a hands-on field service position suited to a technician who can independently diagnose equipment issues, complete service work to a high standard, and communicate technical findings effectively to customers and internal teams.

The position is primarily based in the Ohio area, with occasional travel as business needs require. Travel may account for up to approximately 20% of the role, including overnight trips.

Perform preventive maintenance, troubleshooting, repairs, and corrective maintenance on UPS systems and associated critical power equipment.

Service and support UPS equipment manufactured by Mitsubishi, Toshiba, and Riello, among others.

Diagnose electrical and electronic equipment issues using schematics, manufacturer documentation, and appropriate test equipment.

Perform equipment startups, commissioning activities, system testing, and field modifications as required.

Evaluate system performance, identify deficiencies, and recommend corrective actions to help maintain reliable operation.

Complete accurate service reports, test results, work orders, and other required customer documentation.

Communicate technical findings, equipment conditions, and recommended repairs to customers and internal support teams.

Coordinate with technical support and other service personnel to resolve complex equipment issues.

Maintain professional relationships with customers and represent ZAVTEK with a high level of technical competence and customer service.

Assist with technical training and knowledge sharing with other technicians as needed.

Follow applicable electrical safety requirements, company procedures, and customer site requirements.

Perform other related duties as assigned.

Hands-on experience servicing UPS systems, power systems, battery technologies, power electronics, or a closely related electrical/electromechanical field.

Ability to troubleshoot electrical and electronic equipment independently and interpret electrical schematics and technical documentation.

Familiarity with electrical test equipment and appropriate troubleshooting and repair techniques.

Valid, unrestricted driver's license.

Ability to meet customer site access requirements, which may include background checks and drug screenings.

Ability and willingness to travel up to approximately 20% as business needs require, including occasional overnight trips.

Legally authorized to work in the United States without employer sponsorship.

Experience servicing Mitsubishi, Toshiba, Riello, or other major UPS manufacturers' equipment.

OEM factory training or relevant technical certifications.

Experience with UPS battery systems, commissioning, startups, and corrective repairs.

Electrical technology certification, technical school education,…