Call Center Attendant - 2nd Shift

Join to apply for the 988 Call Center Attendant - 2nd Shift role at North Central Mental Health Services, Inc.

North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a national hotline focused on lifesaving suicide prevention and crisis services. The 988 network consists of over 200 call centers nationwide receiving calls, chats and texts from people in crisis, connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.

• Non‑exempt, full‑time position reporting to the Suicide Prevention Services Coordinator.
• Shift: 2nd Shift – 3:00 p.m. to 11:00 p.m., 40 hours per week (includes weekend hours on a rotational or permanent basis).
• Work week availability: 7 days a week (Sunday through Saturday), on‑site location required.
• Pay: $22.00 per hour. Training is required and provided.

• Provide coverage for 988 directed calls to the Suicide Prevention hotline during shift hours.
• Initiate and respond to emergency service departments such as fire, police, or social service organizations to assist survivors and execute trauma‑informed crisis stabilization techniques.
• Participate in training other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.
• Report issues requiring resolution through electronic means, as necessary.

• High School Graduate (or equivalent);
  Bachelor’s degree preferred.
• Steady consistency to report timely and fulfill duties.
• Willingness to successfully complete the paid Suicide Prevention training program requirements for preparedness.
• Ability to demonstrate and maintain poise.
• Computer experience, including MS Office products and email.

• Electronic Onboarding
• Team‑Oriented Environment
• Excellent Health, Dental and Vision Care Coverage Options
• Employer‑Paid Life Insurance, Long‑Term Disability and AD&D Coverages
• Supplemental Life Purchase Options
• Ancillary Benefits to Include Long‑Term Care and Whole Life Options
• 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
• Generous Paid Vacation, Holidays, Sick and Personal Days
• Mileage Reimbursement at the Federal rate
• Free Parking
• North Central is a Federal Student Loan Forgiveness Participant
• Referral Bonuses
• CARF Nationally Accredited Establishment
• Serving Franklin County for over 50 years
• Acknowledged Among Top Non‑Profit Organizations

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and an on‑site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug‑Free Workplace Policy, pre‑employment drug testing will be administered.

EEO/AA