Buckeye Link Counselor

Buckeye Link Counselor

Department:
Strategic Enrollment | Buckeye Link

BUCKEY LINK TEAM OVERVIEW
The Buckeye Link team helps students and families take care of the business of being a Buckeye. We pride ourselves in providing exceptional and integrated service in support of financial aid, billing, admissions, and student records. Buckeye Link Counselors spend a significant amount of time on the phone interpreting questions from students and families to assess their individual needs, and provide appropriate solutions and/or recommendations applicable to their unique situations.

Interactions require Counselors to proficiently navigate multiple systems while also applying knowledge acquired through training.

The position functions in a highly scheduled, fast‑paced, and continuously changing student‑centered environment. Counselors spend most of the day working independently while troubleshooting and resolving issues over the phone. Inquiries are generally unique in nature, requiring account research and possible follow‑up. Counselors must demonstrate empathy and resilience in all interactions. This is a full‑time hourly administrative position. Staff are required to work additional hours during peak times around the start of each semester.

• Provide excellent service to students and families primarily through the phone, email, and in‑person interactions.
• Communicate professionally with a diverse audience.
• Advocate and remove barriers to student success within a large complex university setting.
• Demonstrate university and organizational values in all interactions.

• Bachelor’s Degree or equivalent combination of education/experience.

• Two years of relevant experience, including a minimum of one year in a customer service and/or call center environment as a student employee or professional staff member.

• Comfortable navigating multiple systems, including utilizing Student Information Systems to answer inquiries and troubleshoot accounts.

• 2‑4 years of experience in customer service and/or a call center environment.

• Demonstrated experience resolving complex issues, comfortable having difficult conversations, and maturity/resilience during periods of stress.

• Experience with Salesforce is helpful.

Please submit a resume and a cover letter with your application.

Student Services Specialist 2 – Function:
Academic Administration – Sub‑function:
Student Services – Career Band:
Individual Contributor – Specialized –

Career Level:

S2

• Term: 4 one‑year term openings available.
• Pay range: $19.28 – $20.50 per hour.
• Location:
  
  Student Academic Services (0160).
• Position type:
  Term (Fixed Term)
• Scheduled hours: 40 per week.
• Shift: First Shift.
• Final candidates subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry;

treat all faculty, staff and students as individuals; hold them to equal standards and provide equality of opportunity.