Senior Software Engineer, Delivery

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

Upstart’s Delivery team builds and maintains the platform for our AI lending products. The team is dedicated to creating and maintaining tools allowing Upstart developers to reliably ship features and push changes to market faster with minimal engineer effort, and to provide visibility of those changes and configuration.

As a Senior Software Engineer at Upstart on the Delivery team, you will help architect, plan, build, automate and scale the tools used by Product Engineers to build, test, and deliver their code to production. You will be instrumental in defining and implementing our core platform infrastructure and help us realize our data-driven mission of affordable credit.

We treat platform services as a product. We’re not only keeping the lights on and driving operational excellence, we’re also getting in the heads of engineers and trying to figure out how our work can maximize value to the company. We conduct customer interviews. We collect and analyze data. We’re passionate about maximizing product engineering velocity and value.

This is a Software Engineering role with some focus on Dev Ops. The expectation is that the right candidate can drive the creation of durable solutions from requirements gathering to performant, highly available, well observed production systems. This is not an administration or support role, although those activities may be required from time to time. As such, the successful candidate will have broad and deep experience in both full stack software development and operations engineering, especially building CI/CD solutions.

• Identify pain points in our create/launch/build/deploy processes, and outline plans to improve them
• Work with other engineering and product teams to ensure the tools we build are enabling those teams to move quickly with high quality standards
• Collect and analyze data around our systems and usage in order to introduce impactful features and improvements
• Engineer quality software deployment and rollback solutions that attempt to solve the right problem completely and reliably
• Continuously improve our products by treating support requests and incidents as the beginning of a requirements gathering journey that leads to better automation and more intuitive user interfaces

• Minimum requirements:
  • 5+ years of experience working with at least 2 modern web application languages / frameworks (Ruby, Kotlin, Typescript, Python, Spring, React or similar)
  • 3+ years of experience with scripting and supporting multiple AWS Resources (ie, EC2, RDS, IM, S3, Lambda, API Gateway)
  • 3+ years of experience building & maintaining a CI/CD application including advanced deploy features such as canary deployments, post-deployment health analysis, automated rollbacks
  • 3+ years of experience with setting up monitoring/observability for complex web applications, including automation and continuous improvement of alerting, monitoring, dashboards, logging using techs such as Data Dog, New Relic, AWS Cloudwatch
  • Hands‑on experience with Kubernetes
• Preferred qualifications:
  • Full Stack software development experience
  • Experience building and maintaining high‑volume, high‑uptime CI/CD systems and related technologies (e.g. Jenkins, Git Hub Actions, AWS…