Lead Clinical Robot Associate II - Columbus, OH

Lead Clinical Robot Associate - Columbus, OH (on-site)

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

This role is full-time, 9am‑5pm, Monday‑Friday. It is located in Columbus, OH. Candidates must be local and willing to work on site.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

• Monitoring and safely assisting mobile service robots in a hospital environment.
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers.
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded.
• Communicating with hospital staff and, occasionally, the public regarding robot operation.

• Prepare and publish monthly schedules.
• Onboard and train new Clinical Robot Associates.
• Approve time cards.
• Escalate corrective action issues.
• Find coverage with callouts.

• A high school graduate or possess a GED.
• Supervisory experience: experience leading a small team including scheduling, training, and support.
• Customer‑service oriented: friendly, skilled in de‑escalation, and able to juggle customer demands and company needs.
• An excellent written and verbal communicator: conveys information to internal stakeholders in phone calls and direct messenger.
• Organized: able to juggle and make progress on multiple tasks simultaneously.
• Self‑sufficient: gets things done, learns what they don’t know, and can make quick decisions independently when circumstances require.
• Able to lift up to 40 pounds.
• Able to work varying shift times including nights and weekends and understand that schedules may shift as customer needs change.
• Willing to work during significant holidays: understand that hospitals do not shut down during holidays and neither can our robots.
• Willing to be vendor credentialed: will obtain vendor credentials, including immunizations, background check, drug screen, among other steps.

• Extraverted: can strike up a conversation with anyone and everyone loves your presence.
• Responsive and responsible: commits to deadlines, over‑communicates, and understands challenges of working with remote coworkers.
• Results‑oriented: happy to observe and take notes on end users interacting with the robot.
• Passionate about healthcare and technology coming together to help people.
• Formerly employed in the healthcare space: insider understanding of vernacular, organizational structure, and operational processes of hospitals.
• Passionate and clear‑eyed about robots: understands the gap between technological reality and media expectations, and is excited to move the industry forward.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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