Lead Software Engineer - Java Full Stack & AWS

Join a dynamic team at the forefront of machine learning-enabled digital assistance, where you’ll help transform the call center agent experience through real-time guidance, workflow automation, and intelligent decision support.

As a Lead Software Engineer (Vice President) at JPMorgan

Chase within the Machine Learning and Intelligence Operations Virtual Agent Assist team, you’ll be a core technical contributor on an agile team that enhances, builds, and delivers trusted, market-leading technology products in a secure, stable, and scalable way. You’ll partner across product, design, and engineering to deliver critical solutions that support the firm’s business objectives while raising the bar on reliability and developer excellence.

• Design and deliver end-to-end full-stack features that improve agent workflows and customer outcomes using Java, Spring Boot, REST APIs, and modern user interface frameworks
• Build secure, high-quality production services and user experiences, and apply sound engineering practices to ensure maintainability and performance
• Lead technical design discussions and drive solution architecture across backend and frontend components, balancing speed, quality, and long-term scalability
• Implement automation and proactive monitoring to reduce recurring issues and improve the operational stability and resiliency of the platform
• Review code, provide actionable feedback, and raise engineering standards through testing discipline, design patterns, and continuous improvement
• Partner with product managers, designers, data and machine learning partners, and other engineering teams to deliver solutions aligned to business needs
• Evaluate third-party solutions and integration approaches, and make recommendations that fit enterprise architecture, security, and reliability expectations
• Identify technical risks early, propose mitigation strategies, and communicate progress and trade-offs clearly to stakeholders

• Formal training or certification on software engineering concepts and 5+ years applied experience
• 5+ years of experience building and delivering full-stack web applications in enterprise environments
• Advanced proficiency in Java and experience building services with Spring and RESTful application programming interfaces
• Strong experience building modern web user interfaces using React and JavaScript/Type Script
• Experience designing distributed systems using messaging and caching technologies such as Kafka and Redis
• Proficiency with SQL and hands‑on experience with relational database design and development
• Experience building delivery automation, including continuous integration and continuous delivery pipelines and infrastructure provisioning using Terraform
• Strong testing discipline, including unit, integration, and automated testing using frameworks such as JUnit, Cucumber, Selenium, or Playwright
• Demonstrated ability to lead technical delivery, influence design decisions, and collaborate effectively across teams

• Experience with micro‑frontend architecture patterns and large‑scale single‑page application design
• Experience building and operating cloud‑based applications aligned to twelve‑factor principles
• Experience with Amazon Web Services, including ECS, S3, DynamoDB, RDS, and Elasti Cache
• Familiarity with Python and applied generative artificial intelligence patterns (for example, agent‑based workflows)
• Strong mentoring skills, including coaching engineers through design reviews, code reviews, and problem solving

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of…