Sr Engineer, Software Engineer; ServiceNow Developer

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a skilled Service Now Developer to join our Enterprise Service Now Platform team. This role is responsible for developing, configuring, and supporting Service Now solutions across multiple business functions, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management, Business Continuity Management (BCM), and Supplier Lifecycle Operations (SLO) as well as multiple scoped applications within the instance.

We are seeking a motivated and technically skilled Service Now Developer to join our established Service Now development team. This role is ideal for an early-career to mid-level developer who is looking to expand their expertise within a mature enterprise Service Now environment. The successful candidate will contribute to the design, development, configuration, enhancement, and support of Service Now applications and integrations while working alongside senior developers, architects, platform administrators, and product owners.

The developer will participate in the delivery and continuous improvement of solutions across multiple Service Now products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM), Discovery, Business Continuity Management (BCM), Supplier Lifecycle Operations (SLO), and other platform capabilities as required.

• Platform Development
• Solution Delivery
• Integrations & Automation
• Platform Support & Maintenance
• Continuous Improvement

• Develop, configure, and maintain Service Now applications and platform capabilities using industry best practices.
• Build and support workflows, Flow Designer solutions, business rules, client scripts, UI policies, script includes, and catalog items.
• Develop custom applications and modules using the Service Now App Engine.
• Participate in the implementation of new platform features and capabilities.

• Collaborate with product owners, business analysts, architects, and stakeholders to understand business requirements.
• Translate functional requirements into technical solutions.
• Participate in sprint planning, design discussions, backlog refinement, and sprint reviews.
• Assist in identifying opportunities for automation and process improvement.

• Assist with data imports, transformation maps, APIs, and automated workflows.
• Troubleshoot integration-related issues and support ongoing platform operations.

• Investigate and resolve defects, incidents, and platform issues.
• Support platform upgrades, patching activities, and release deployments.
• Assist with code reviews, testing activities, and deployment validation.
• Maintain comprehensive technical documentation for developed solutions.

• Follow established development standards, governance practices, and security requirements.
• Participate in peer reviews and knowledge-sharing activities.
• Contribute to platform optimization and technical debt reduction efforts.
• Stay current with emerging Service Now capabilities and best practices.

• Experience configuring and developing within the Service Now platform.
• Knowledge of…