Operations and Customer Experience Manager

Operations and Customer Experience Manager

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• Free or Discounted Swim Lessons for Family
• Birthday Off (Paid)

Make a Splash in Your Career

At British Swim School, every splash counts! We’re on a mission to ensure the “survival of the littlest” and help people of all ages become safer, happier swimmers. This isn’t just a job — it’s a chance to grow, lead, and bring energy to our team and community.

We’re looking for a high-energy, people-loving multitasker who thrives in an active environment. This role combines operations, customer service, and poolside team support — with the opportunity to grow into a full-time leadership position as our business expands.

• Competitive pay based on experience + opportunities for bonuses
• Paid training (we teach you everything you need)
• Birthday off – with pay 🎉
• Possible PTO for eligible team members
• Opportunity to grow into a full-time role as the business expands

Compensation: $19.00 - $21.00 per hour

You’ll be the heart of the operation — keeping things running smoothly behind the scenes while making sure our customers and staff feel welcomed, supported, and energized.

• Assist with scheduling classes and managing instructor rosters
• Support payroll and basic bookkeeping tasks
• Manage inventory and monitor equipment
• Welcome families to the pool and create a fun, friendly atmosphere
• Check water chemistry and deck safety before lessons
• Answer customer questions about accounts, class progress, and programs
• Assist instructors and managers during lessons as needed
• Capture and post photos/videos for social media to showcase our community
• Keep morale high for both staff and customers with a positive, energetic attitude
• Manage customer service phone calls and emails

• Excellent communication and organizational skills
• Friendly, enthusiastic personality with a professional demeanor
• Comfortable multitasking in a fast-paced, energetic environment
• Willingness to learn pool safety and program requirements

• 3+ years of customer service experience (required for full consideration)
• Experience working with children or in a recreational/fitness environment
• CPR/First Aid/Lifeguard certification (can be obtained during training)
• Proficiency with Microsoft Office and/or scheduling software

British Swim School is more than a swim school — we’re a survival-first, confidence-building program dedicated to reducing drowning incidents and helping students of all ages thrive in the water. We invest in quality team members who bring our mission to life: “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.