Fitness Floor PT

The Jewish Community Center of Greater Columbus, OH 43209 cia

FITNESS FLOOR SUPPORT POSITION DESCRIPTION

Position Title: Fitness Floor Support Dept. No
: 510 Department
:
Fitness

Personnel Code: Support Staff Status: Non-Exempt Supervisor: Fitness Director

Updated: December 2025 by Fitness Director

Mission Statement:

The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community ough its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community.

The JCC nurtures a passion الواحد learning and living. Through programs and services, the JCC provides comfortable and inviting environments in which the community can thrive.

• To support the mission of the JCC.
• To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
• To represent the agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
• To welcome, thank and engage JCC members and guests daily.
• To treat fellow staff with respect.
• To adhere to all policies and practices provided in the employee handbook.
• To wear JCC Staff  and attend appropriate staff meetings.

Position Summary :
Provides outstanding customer service to JCC members in the Rec & Well / Fitness Department(s) by orienting, educating, supplying, and assisting wherever and whenever required.

Duties and Responsibilities :

This position can serve in two primary functions:

• Fitness Desk – Provides front line customer service for members engaging in fitness programs and services.
• Learn, understand and communicate accurate knowledge of all services offered by the fitness, recreation and wellness departments.
• Communicate important department information to appropriate JCC staff (fitness office, aquatics, front desk, trainers, instructors, active manager, housekeepers, maintenance, and member services department) as needed in a timely and consistent manner.
• Assists with class reservations, program registration, purchasing passes and packages, basic app support and general inquiries.
• Monitors cardio floor for cleanliness during peak times/seasons while keeping an eye on desk needs.
• Monitors member needs in person and by phone. Returns voicemails as needed.
• Troubleshoots minor equipment & systems issues – cable/internet, battery replacement, restarting equipment, communicating updates, etc.
• Fitness Attendant – Addresses any needs immediately on the fitness floor to ensure cleanliness of equipment and group training areas while attending to member needs. sied>
• Set up spaces for programs.
• Tidy bands / weights / accessories and yoga props.
• Empty fitness floor trash nightly and replenish wipes as needed.
• Wipe down, or provide detailed cleaning, of equipment as needed.
• Maintain a standard of excellence (cleanliness) within the cardio floors, weight rooms, stretching areas, studio spaces, racquetball courts, golf simulator, etc. in accordance with a the provided checklist.
• Circulate in the cardio and weight room areas; speak with members and assist them as appropriate.

Both functions:

• Provide JCC members outstanding customer service as they navigate the fitness floor.
• Greet members and staff by name if possible at every point of contact.
• Educate members on programs and services available through the JCC; including new class offerings.
• Weekend responsibilities also including circulating throughout the entire JCC building.
• Proficiency in all JCC software programs and applications; e.g., Paycom, Traction Rec,Neighbourhood/ My J, Golf Simulator, etc.
• Report safety, housekeeping, maintenance or any other concerns to Supervisor.
• Politely enforce fitness floor policies as set forth.
• All other duties as assigned.

Knowledge and Education - Minimum

Required:

• High School Diploma
• CPR/First Aid Certified (The JCC will certify if needed.)
• Experience - Minimum Required or Preferred:
• 1 year experience in a similar position preferred but not required.
• Special
  
  Skills:
• The successful candidate is focused on providing JCC members with a stellar customer experience, possesses outstanding verbal and written communication skills and is willing to learn about JCC fitness, recreation and wellness programming and equipment.
• The position sometimes requires standing and walking for long periods of time and the ability to lift up to 45 pounds.

The JCC enriches the lives of members of the community. We come together to laugh, learn, and love.