CMH Shuttle Supervisor

Here at LAZ Parking, we often say it’s not what we do; it's how we do it. We are more than just the fastest-growing and largest privately held parking company in the country; we believe that our work and how we treat people can make a difference.

LAZ provides a reliable transportation service committed to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking experienced and dedicated shuttle drivers to join our team!

• Competitive Pay/Wages: $16.00/hour; non-tipped
• Location:
  
  CMH Airport Shuttle Service 24/7/365, Columbus, Ohio

LAZ Shuttle Supervisor is responsible for the effective, efficient, and safe transportation, loading, and unloading of passengers & employees to and from the assigned destinations and for ensuring that all activities support the safety and welfare of all passengers. To assist the Shuttle Manager with coordinating and implementing an efficient shuttle and fleet program for the C MH Airport. This position is primarily a driving position and generally acts as a support when the manager is not there.

• Safely operating company vehicles.
• GET 100 (Greet, Engage, and Thank the Guest - 100% of the time).
• Assist passengers when boarding and exiting the vehicle, including ADA passengers if applicable.
• Effectively communicating and working in a team environment to achieve maximum productivity.
• Demonstrate the ability to work self-sufficiently while performing daily tasks as a professional driver.
• Assist the Shuttle Manager with scheduling and coordinating daily shuttle services and department operations.
• Monitor and report vehicle maintenance requests, coordinate transportation requests and train new drivers.
• Assist with fueling shuttles as needed.
• Fill in for driver callouts and other department needs when necessary.
• Monitor two-way radios for shuttle problems, lateness, and accidents.
• Responsible for the safekeeping of fuel cards and 2-way radio.
• Review, monitor, and perform safety pre‑ and post‑inspection activities to ensure proper operation conditions, adherence to DOT standards, and compliance with safety standards and procedures, including checking motor oil levels, battery, radiator, water level, tire pressure, body damage, and brakes.
• Utilize basic mechanical skills to maintain vehicle safety and report mechanical problems.
• Observe, listen, and note driver/operator behavior issues, identify address, and correct safety infractions and training needs.
• Conducted vehicle safety checks; performed general maintenance and cleaning for the shuttle and fleet operations.
• Maintain vehicle safety logs and passenger and maintenance statistics.
• Provide excellent customer service to a diverse population, including students, staff, faculty, and visitors.
• Refuels and maintains shuttle equipment and maintains assigned fuel use logs.
• Following established guidelines, assist with driver assignments, field trips, and special events.
• Receives and responds to inquiries concerning routing and other transportation questions; continuously surveys the existing shuttle program for safety, service costs, and areas needing improvement; advises the Shuttle Manager of needs involving safety and matters.
• Process transportation & parking reservations in partnership with CMH Airport.
• Assist with compiling data and providing data reports on shuttle ridership, trends, and the effectiveness of various transportation programs, including parking counts.
• Assist with preparing and maintaining various records and reports related to routing, schedules, accidents, and other transportation services, shuttle records, fuel use, and vehicle inspection records.
• Answered phones and managed email communications for departmental emails when not operating a shuttle.
• Answer faculty, staff, or student inquiries about shuttle schedules, reservations, and transportation requests.
• At times, assistance may be needed with parking services and permits.
• Assist with handling issues and conflicts that arise and hinder the effective daily functioning of the department.
• Assist with planning, organizing, and providing leadership in transportation staff…