Account Coordinator

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Direct message the job poster from R2 Logistics

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you:

Are you an outgoing problem-solver who multitasks effectively and strives for perfection?

Do you thrive in a fast-paced team-oriented setting?

Would you describe yourself as proactive, persuasive, and disciplined?

Account Service Representative (ASR) plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASRs ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.

• Data entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
• Tracking shipments – Communicating via phone and email with contracted carriers to record their locations
• Problem resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
• Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
• Negotiating rates – Building relationships with your carrier network, through daily follow-up calls
• Assist with additional responsibilities as needed

• Bachelor's degree preferred
• A proactive approach to problem-solving
• Effective and persuasive communication skills
• Ability to provide outstanding customer service when faced with a challenge
• Excellent follow-up skills, with a keen eye for details
• Ability to multitask and produce results in a time-sensitive setting
• Energetic and positive attitude
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Competitive compensation
• Full-cycle training (industry & position)
• Opportunity for internal career advancement

Founded in 2006, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.

As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.

R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.

R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.

• Entry level

• Full-time

• Customer Service, Administrative, and Analyst
• Industries:
  Truck Transportation, Transportation, Logistics, Supply Chain and Storage, and Hospitality

Referrals increase your chances of interviewing at R2 Logistics by 2x

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance

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