Inbound Supervisor

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral Tik Tok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia's Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

The Inbound Supervisor oversees inbound logistics, 3PL operations, reverse logistics, and quality control to ensure inventory moves efficiently and accurately through the distribution center. This role coordinates deliveries and receiving appointments, monitors inbound and returns KPIs, resolves inventory and receiving discrepancies, and partners with warehouses, carriers, vendors, customer service, QC, and 3PL teams to address operational issues.

The position also manages customer returns, ensures accurate inspection and grading of returned inventory, coordinates quality and compliance investigations, and supports vendor chargebacks and damaged/quality-fail inventory dispositions. Additionally, the Inbound Supervisor identifies process gaps, analyzes operational data, and supports continuous improvement initiatives focused on inventory accuracy, productivity, workflow efficiency, and customer experience.

• Coordinate inbound deliveries and appointments with logistics team, carriers and 3PL partner
• Partner with warehouse to ensure timely and accurate receiving
• Investigate receiving discrepancies and work with planning, vendors, carriers and 3PL to resolve issues
• Monitor inbound KPIs such as on time delivery, dock to stock, appointment compliance, receiving accuracy
• Communicate daily inbound priorities and exception to relevant internal stakeholders

• Coordinate daily flow of customer returns into the distribution center
• Monitor returns volumes and processing timelines to ensure returns are within SLA
• Partner with QC to maintain a high standard of return to stock items. Ensure inventory is accurately inspected and graded
• Partner with customer service team on returns exceptions (missing, damaged, incorrect items)
• Identify trends in returns discrepancies and work cross functionally to improve overall returns rate

• Investigate inventory discrepancies, vendor shipping shortages, and recurring customer return reasons
• Manage chargebacks and vendor non-compliance documentation when inbound shipments fail to meet our brand's strict packaging and product specifications.
• Coordinate final dispositions for damaged, returns, or quality-fail stock
• Partner with 3PL to conduct physical inspections shipments for fabric defects, stitching consistency, hardware functionality (zippers, snaps), sizing accuracy, and proper ticketing/packaging
• Identify opportunities to improve Inventory accuracy, productivity, workflow, and customer outcomes
• Use operational data, investigation findings, and team feedback to identify root causes and solutions
• Support the implementation of process, system, and workflow improvements
• Contribute to continuous improvement projects and provide practical floor-level insight

• 2-3+ years' experience in Inventory, fulfilment, warehouse, or DC operations
• Strength in team leadership, performance coaching, and cross-functional collaboration
• Experience with Warehouse Management Systems (WMS), Microsoft Excel, Shopify, Google Suite, Inventory Planner and…