Service Writer
Listed on 2026-10-17
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
We’re looking for a Service Writer to join our team in Columbus - someone who thrives in a support role, enjoys problem-solving, and is passionate about helping a service department run smoothly. If you're organized, customer-focused, and ready to be part of a high-performing team, we’d love to hear from you.
What You’ll Do:Collect repair details from customers, provide estimates, and create work orders
Assist the Service Manager in addressing customer questions and complaints
Provide phone or on-site support to field technicians as needed
Help technicians locate information and resolve technical issues
Department Operations
Assist with scheduling and prioritizing repair work
Coordinate transportation of equipment between customers and store locations
Maintain key logs, service manuals, and shared shop resources
Support technician performance and help coach for efficiency and productivity
Work Order & Warranty Management
Process and audit work orders for accuracy and completeness
Ensure repair documentation is timely and billing is accurate
Collect warranty claim information and submit claims to both mainline and shortline manufacturers
Track claim status and follow up as needed to ensure timely reimbursement
What We’re Looking For:Strong organizational and communication skills
Attention to detail and a customer-first mindset
Ability to support a fast-paced, team-driven service department
Mechanical knowledge or familiarity with ag equipment is a plus
Comfortable working with service software and documentation systems
Previous experience in service support or coordination preferred
What to Expect:A hands-on, active role that supports the entire service team
Frequent interaction with customers, technicians, and other departments
A mix of office and shop work, plus some occasional travel to support the field
An important support position that helps keep the shop productive and efficient
Why Join Johnson Tractor:Be part of a family-owned dealership with a supportive, team-focused environment
Work with a variety of agriculture and lawn/garden equipment
Gain experience in a hands-on, fast-paced service department
Opportunities to learn and grow within the company
Job Type: Full-time
Location:
Columbus, WI
Benefits Include:
Health Insurance
- Coverage begins the 1st of the month after hire
First Dollar Benefits - $3,000 employee / $6,000 with dependents for medical expenses before deductible
CARE Center Support
- Confidential advocate for help with claims, billing, and benefit questions
Flexible Spending Account (FSA) - Pre-tax contributions with annual rollover
Dental & Vision Insurance
- Coverage for preventive care, glasses, contacts, and more
Life and AD&D Insurance
- Company-paid coverage with optional voluntary plans
Short-Term Disability
- Weekly wage protection during recovery from illness or injury
401(k) with Company Match
- Plan to help you save for retirement
Paid Time Off and Holidays
- Accrual begins on day one
Annual Safety Boot Reimbursement
- Available for eligible roles
Ongoing Training Opportunities
- Including OEM certifications and off-site learning
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