Receptionist​/Telephonist

Job Overview

The post holder will provide comprehensive and high-quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

Welsh skills need to be learnt when appointed to post.

Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.

Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times.

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales.

We are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Essential Criteria

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy reception
• Education to a high standard
• Empathy/understanding of the public
• NVQ level 1 in customer services or equivalent
• General understanding of the way the NHS functions
• Communication skills: concise, accurate, grammatically correct
• Ability to work as part of a team and on own initiative
• The ability to speak Welsh

Desirable Criteria

• Experience of working within a Primary Care NHS setting
• Experience in Medicines Management
• Previous experience using EMIS and other NHS systems
• Previous experience in customer services