Customer Success & Support Lead; Onboarding & Retention
Job in
Colwyn Bay, Conwy County, LL29, Wales, UK
Listed on 2026-07-04
Listing for:
DC Thomson
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
A leading media company in the UK seeks a Customer Support & Success Manager crucial for enhancing user satisfaction and retention. This role involves onboarding users, managing relationships, and advocating for customer needs within the organization. The ideal candidate will have experience in the academic sector, strong communication skills, and a passion for improving customer experience in a digital environment.
The position is a contract with responsibilities in customer service and consulting.
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