Receptionist, Customer Service​/HelpDesk

Receptionist

Colwyn Bay
£23,000 - £27,000 per annum
Monday-Friday | 9:00am-5:00pm (1 hour lunch)
Permanent | Full Time

We're recruiting for a friendly, professional Receptionist to join a long-established legal practice in Colwyn Bay.

This is far more than simply answering the phone. You'll be the first impression of the business, welcoming clients, managing enquiries and ensuring people are directed to the right solicitor at the right time.

The ideal person will be calm under pressure, confident dealing with people from all walks of life and able to make sensible decisions when prioritising urgent matters.

• Welcome clients and visitors in a professional and friendly manner.
• Answer and direct incoming telephone calls.
• Assess walk-in enquiries and determine the urgency of each matter.
• Gather client information and ensure enquiries reach the appropriate solicitor.
• Prioritise urgent matters whilst managing less time-sensitive enquiries effectively.
• Manage reception, meeting rooms and front-of-house presentation.
• Handle incoming and outgoing post and general administration.
• Maintain confidentiality and professionalism at all times.

• Excellent customer service and communication skills.
• A confident, approachable and professional manner.
• Strong judgement and the ability to prioritise competing demands.
• High levels of integrity, discretion and awareness of confidentiality.
• Organised with good attention to detail.
• Previous reception, administration, customer service or front-of-house experience is desirable.

• £23,000-£27,000 depending on experience.
• 20 days annual leave plus Bank Holidays, increasing with length of service.
• Free on-site parking.
• Monday-Friday working hours with no weekends.
• Join a respected, well-established local business with a friendly team and excellent working environment.

If you're someone who enjoys helping people, thrives in a busy front-of-house role and takes pride in delivering outstanding customer service, we'd love to hear from you.