Shop Manager

Job Description: Shop Manager
• Permanent, 35 hours
• Starting full-time salary £23,581.58 a year (£12.96 per hour)
• Colwyn Bay, LL29 7RU

Join Our Community

Would you like to work at the heart of your local community? Are you able to inspire a shop team? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

35 hours a week. Permanent

Scope's Colwyn Bay shop - 69 Abergele Rd, Colwyn Bay, LL29 7RU

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Monday 19 January 2026.

As Shop Manager of Scope's Colwyn Bay shop, you'll have the autonomy to run the shop with creativity and flair. Every day is different. In this role, you'll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you'll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience.

In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop's performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms.
• Recruit, manage and develop paid colleagues and volunteers within Scope's HR and operational policies and procedures and build a strong team.
• Work collaboratively with the Assistant Shop Manager.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We're looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities.
• Be able to lead and support people.
• Customer-focused, with a can-do attitude.
• A team player with strong work ethic.
• Accurate and detail-oriented.
• IT literate and numeracy skills.

We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope's values and contribute to our goal of creating a fair and equal future for disabled people.

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope's mission of achieving equality for disabled people and their families.

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven
Part-time:
Weekly hours on a seven-day rota

Additional Information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications - We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Our promise to disabled people:
We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential…