Customer Service

Overview

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply and complete our online assessment; a member of our recruitment team will contact you to discuss opportunities.

• Annual salary up to £27,976.00 (monthly pay)
• Hybrid working: only 2 days in the office each week for commuting savings
• Invested training and tools to help you succeed
• Fast‑paced environment with supportive colleagues and inclusive, diverse culture

Start date:

TBD.

Location:

Nat West, Newtownards.

Shifts:

Full time – 40 hrs per week, 08:00 to 18:00. Probity requirements: credit, criminal, sanctions, and fraud check; must provide documentation of last two years employment history and last five years address history.

• Savings discounts / free online classes
• Help@Hand – savings discounts, podcasts, wellbeing resources, webinars
• Access to GP’s, mental health support, financial advice, legal advice
• Critical illness cover up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday purchase scheme
• Length of service awards
• Workplace pension
• Monthly Inspire Awards – for the best of the best
• Refer‑A‑Friend scheme earns you up to £1,200
• Monthly wellbeing webinars
• Dedicated employee experience progression support

• Provide outstanding customer service as the first point of contact and help the organisation achieve its goals.
• Educate customers on different banking methods, helping them choose the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures while ensuring a seamless, positive experience for customers.
• Take correct actions to deliver good outcomes for customers, regularly reviewing and mitigating gaps when identified.
• Deliver excellent service, keeping customer needs and financial goals in mind at all times.

• Conduct financial reviews with customers and provide accurate information to enable informed decisions on financial products and services.
• Manage diary and balance proactive conversations with planned customer meetings.
• Support the bank’s way of working to assist as many customers as possible.
• Maintain relationships with colleagues in your department to support customers and stay aware of wider business aims.
• Resolve complaints and errors quickly and restore the customer relationship fully.
• Ensure each customer interaction leaves the customer satisfied that their needs have been met.

• Excellent communication skills, both verbal and written.
• Background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• Customer‑focused attitude.