People & Culture Business Partner

At Mash Direct, our aim is simple: to bring the taste of great food, rooted in six generations of farming, to every table, nurturing a stronger connection between people, their food, and the land it comes from.

We’re here to be the trusted source of freshly prepared vegetable side dishes, honouring our heritage while growing responsibly for future generations. How we do that matters. We work collaboratively, act with purpose, support one another, and take ownership of the results we deliver.

We also believe in looking after our people. We’re building a culture where everyone’ voice is heard, good leadership is developed, and learning and growth are part of everyday work. Supporting each other and sharing knowledge is just as important as producing great food.

If you care about good food, honest work, and being part of a team that does things properly and you want to help shape the future of how we buy, Mash Direct is a place where you’ll belong.

This is a hands on People & Culture Business Partner role at the heart of Mash Direct, where you’ll play a key role in shaping how we support, develop, and engage our people as we continue to grow.

Reporting to the Head of People & Culture, you’ll be the go to People partner, owning recruitment and onboarding, leading complex employee relations cases with confidence, and ensuring our people processes are delivered to the highest standard. You’ll work closely with our leaders to build capability, drive consistency, and create an environment where our teams can thrive.

Beyond day to day delivery, you’ll contribute to our wider journey of bringing the taste of great food to every table by improving how we do things. Embedding smarter, more effective people practices that support both our culture and our commercial success.

This is an opportunity for someone who enjoys being close to the action, balancing operational excellence with forward-thinking ideas. Someone who takes real pride in delivery, leads from the front, and is motivated by making a tangible difference to our people, our operations, and our customers at Mash Direct.

• Own and manage the full recruitment lifecycle, from requisition through to offer and onboarding
• Partner with hiring managers to ensure timely, high-quality hiring decisions
• Deliver a structured and effective onboarding experience that sets employees up for success
• Monitor recruitment activity to ensure efficiency, consistency, and positive candidate experience

• Take full ownership of all employee relations casework, managing disciplinaries, grievances, absence, and performance cases end-to-end
• Advise and support line managers on all aspects of employee relations

• Act as a trusted advisor and coach to line managers on all people-related matters
• Build manager capability to confidently handle day-to-day people management and performance issues
• Support consistent application of P&C policies and best practice

• Lead and manage the employee voice forum, ensuring it is effective, structured, and drives meaningful outcomes
• Act on feedback to improve engagement, communication, and employee experience
• Support initiatives that strengthen employee engagement and retention
• Partner with line managers to embed a strong safety culture, ensuring people practices support safe behaviours and compliance
• Support the delivery of the Company’s safety agenda, aligning engagement initiatives with safety priorities
• Use engagement data, feedback, and insights to identify risks and drive targeted improvements in both engagement and safety outcomes

• Ensure delivery and tracking of mandatory and compliance training across the business
• Maintain high standards of HR governance, ensuring accuracy across right to work, contracts, SMETA standards, and employee records
• Ensure policies and practices are compliant with employment legislation and SMETA standards
• Support audit requirements and ensure readiness at all times
• Collaborate with line managers to ensure that all SOPs are up to date and relevant for each area
• Take…