Digital Systems Analyst

Location: Comber, Northern Ireland
Salary: £28,000 - £31,000
Working Pattern: Hybrid - 3 days office / 2 days home
Employment Type: Permanent

MCS Group is delighted to be partnering with a well-established, international organisation in the healthcare and manufacturing sector as they seek to recruit a Digital Systems Analyst to join their growing IT function.

This is an excellent opportunity for a Junior IT Support Engineer, IT Support Analyst or recent IT graduate with placement experience who is looking to develop their technical skills within a varied and modern IT environment.

Working as part of an established Digital Systems team, you will gain hands-on exposure to a broad range of technologies, including Microsoft 365, Windows, Azure, VMware and networking, while supporting users across multiple UK and international locations.

The position offers a fantastic opportunity to build your technical knowledge, develop your troubleshooting skills and gain exposure to infrastructure technologies and wider IT improvement projects.

Reporting to the Head of Digital Systems, you will provide technical support to users across the organisation, helping to ensure that IT systems, applications and infrastructure operate effectively.

You will work closely with experienced Infrastructure Engineers and wider IT colleagues, resolving day-to-day technical issues while developing your knowledge across cloud, infrastructure and networking technologies.

Key responsibilities include:

• Provide 1st and 2nd line technical support to users across multiple business locations.

• Troubleshoot hardware, software, operating system and connectivity issues.

• Support and maintain Windows 10/11 devices, laptops, desktops and associated peripherals.

• Assist with the administration and support of Microsoft 365 applications, including Outlook, Teams, SharePoint and Exchange Online.

• Support user account administration, access permissions and password management within Active Directory and Microsoft Entra .

• Log, investigate and resolve technical support tickets, escalating more complex issues to senior engineers when required.

• Assist with the setup, configuration and deployment of new laptops, desktops and other IT equipment.

• Support basic networking troubleshooting, including connectivity, DNS, DHCP and VPN-related issues.

• Gain exposure to Microsoft Azure, VMware and wider infrastructure technologies.

• Assist with system upgrades, software deployments and IT improvement projects.

• Maintain accurate documentation of technical issues, resolutions and IT processes.

• Work collaboratively with the wider Digital Systems team to deliver a high standard of IT support.

We are keen to speak with enthusiastic IT professionals who have gained some hands-on technical experience and are looking to develop their careers within infrastructure and IT support.

Essential experience:

• At least 1 year of hands-on experience in an IT support, service desk or technical support role, or a relevant IT degree with industry placement experience.

• Good working knowledge of Windows 10/11 operating systems.

• Familiarity with Microsoft 365 applications and environments.

• Experience troubleshooting common hardware, software and user-related technical issues.

• Basic understanding of networking concepts, including TCP/IP, DNS and DHCP.

• Strong problem-solving skills and a willingness to learn new technologies.

• Good communication skills and a customer-focused approach to technical support.

• Ability to work collaboratively within a team and manage multiple support requests.

Desirable experience:

• Exposure to Microsoft Azure or Entra .

• Experience with Active Directory and user account administration.

• Familiarity with Windows Server…