Branch Ambassador- West Suffolk Area

Full Time Branch Ambassador – West Suffolk Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking at Capital One. We’re redefining how people bank so that banking fits customers’ everyday lives, not the other way around.

As a Branch Ambassador, you’ll use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll perform a wide variety of transactions, including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to operational policies. You’ll also resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable, have a growth mindset, and are customer experience‑obsessed.

• Friendly and engaging, connecting with customers and helping them with technology challenges, casual conversation, or showcasing services and products.
• Reduce customer financial anxiety by determining personal and business financial needs and guiding them to the right solutions.
• Ensure compliance with auditing and security policies, following bank policy and federal regulations.
• Support customers across all branch areas, handling cash and rotating based on customer needs.
• Improve the overall retail customer experience with fewer handoffs; every Ambassador is an expert.
• Curious and eager to learn about Capital One products, services, and experiences to guide customers toward their financial goals.
• Digitally savvy, showcasing possibilities in the physical branch and helping customers navigate mobile and online experiences with branch laptops and iPads.
• Team player, working with an energized group of banking professionals to inspire one another.
• Research and answer customer inquiries to enhance retention and engagement, using tools and channels to recommend appropriate solutions.
• Travel between branches in the assigned local area to support the market.

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales or Customer Service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of Retail, Sales, or Banking Experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary range: $51,542–$54,600 annually (West Suffolk Area). Salary offered will be based on location and experience.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to