Community Health Navigator

Community Health Navigator - Stony Brook CPMP

Location:
Commack, NY

Schedule:
Full Time

Days/

Hours:

Monday
-Friday

Pay: $25.27 - $31.58

Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee.

The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting

SUMMARY: Responsible for supporting some aspects of administrative operations as well as maintains patient facing interactions, in person and telephonically, as delegated. Acts as a go-between liaison for Care Managers and patient/family; addresses barriers to self-care, links patients with community resources, medical appointments, education, and transportation. Performs evidence-based screenings or other surveys and assists with patient navigation throughout the healthcare system.

Works under direct supervision and is a part of an interdisciplinary Care Management team.

Job Duties &

Essential Functions:

• Assists in daily operations for team schedule, new patient referral management
• Work closely with patients under the direction of the licensed team in collaboration with the Care Manager to ensure adherence to care plan, including medical visits. Helps patients access and utilize available resources to address a variety of needs including social determinants of health by assisting with referrals, completing financial and other applications, as applicable
• Employs motivational interviewing tactics during patient interactions; assist patients in overcoming barriers and obtaining resources to support the social, medical, and individual-centered action plan
• Maintain familiarity with community resources and agencies for assigned locality and update resources as necessary. Continuously expand knowledge & understanding of community resources
• Adheres to communicated care management productivity metrics, and maintenance of caseload as per policy. Adheres to quality standards, including adherence to model of care/standard operating procedures as well as comprehensive documentation, actionable care plans, and appropriate cases closed in a timely fashion.
• Develops strong working relationships with internal and external customers to provide exemplary service and achieve goals.
• Responsible for patient follow up, as assigned by licensed colleague or prescribed by model. According to the care plan, follow-up with patients via home visits or phone calls as necessary to monitor progress to goals
• Demonstrates the ability to evaluate utilization/resource/clinical care management data to identify trends, develop action plans, and program modification for improved outcomes
• Conducts field based work as needed or assigned
• Assist with special projects and operational initiatives as assigned

Required Qualifications:

• Minimum Education:
  
  Bachelors in Health Services or a Community Health Worker Certification.
• Must have own reliable transportation.
• Knowledge, Skills & Abilities:
  Requires excellent interpersonal and customer service skills, strong ability to educate, and excellent communication skills both written and verbal.
• Requires proficiency in various word processing, spreadsheet, graphics, and database programs, including Microsoft Word, Excel, PowerPoint, Outlook, etc.
• Requires ability to drive an automobile safely.

Preferred Qualifications:

• Degree…