Restoration Content Project Manager

Overview

Let’s get right to it – work is better when it means something to you; when you know you’re making a difference and contributing in tangible ways. And most importantly, when you’re with a company that values your voice, your time and your talent. At Servpro of Denver North, we’ve got just such an opportunity. We’re searching for someone to join our team as a Restoration Content Project Manager.

If you’re ready to dive into intriguing and rewarding work and discover multiple avenues for career development, keep reading and apply today.

• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
• We’re about professional development, continuing education and helping your career grow in a collaborative, inclusive culture where the next big idea can come from anyone… including you!
• Challenging and unique customer situations every day – you will make a difference in our customers’ lives.
• Exceptional work/life balance with accommodating work schedules.
• Healthcare benefits package with multiple options for individuals and families.
• Generous 401K retirement plan with up to 4% company match.
• On-call bonus opportunities.
• Employee discounts on restoration services.
• Team-building events and a collaborative office culture.
• On-site kitchen and casual offerings such as Breakfast Burrito Fridays.

With benefits as rich and diverse as our employees, you’ll find a plethora of options, giving you the freedom to make the best choices for you and your family.

As a Project Manager for Content, you will oversee our content and cleaning restoration division of our business. You will manage production crews and jobs according to SERVPRO® procedures. You will assign and coordinate jobs with our crews and keep managers and owners updated on content, as appropriate. Day to day, you will scope and estimate jobs, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production, and monitor jobs from start to finish.

You will be on-site supervising and providing hands-on teaching. You will resolve problems quickly as they arise and perform production work as needed. It will be important for you to focus on the details and to provide and communicate clear and accurate scoping of services and job estimates. You will monitor and follow up on all assigned jobs ensuring customer needs are met and communicate and establish rapport with commercial, insurance, and residential customers.

• Drive a company vehicle – you must have a satisfactory driving record.
• Have a solid understanding of project management principles as it relates to content and cleaning.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Facilitate a positive customer experience, communicating with customers, ensuring expectations are met and customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers; always follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Oversee and determine needed resources (crews, jobs, equipment and materials) from start to finish with attention to budgetary limitations and following SERVPRO® production guidelines. Manage Servpro assets by protecting and using equipment and materials properly.
• Manage and provide hands-on instruction to production staff
• Manage Work-in-Progress (WIP) and job file documentation
• Work with other project managers, estimators, technicians, property owners and insurance adjusters.
• Perform site visits to provide scopes of work and job details and data.
• Ensure adherence to all health and safety standards and report issues.
• Have a professional appearance and a great attitude.
• Be on-call in a rotation with other team members.

We are looking for an aspiring leader with exceptional project management skills to join our team. The ideal candidate…